Norman and Suzanne S.
GREAT service by phone from both Alvin…
GREAT service by phone from both Alvin Casillas ( hope I spelled his name correctly ), apparently the mgr. on duty, and also Amanda Bobbitt sales representative. I personally spent 28 yrs. in the car business and these folks are both courteous and seem very knowledgeable !! I have read several reviews of WARRANTY DIRECT ( both pro & con ) and I'm hoping that any future needs for my 2012 Chevy Impala LT will be taken care of as needed by your contract. Only reason for my rating of 4 out of 5 stars so far is that I would suggest a WARRANTY BROCHURE be available and included with your contract printouts !! We always had those for customers when I was in the auto business, and it makes it easier for the customer to have a quick reference for their chosen plan of warranty !! I hope that I never have to use your services, but if I do I hope that things will go smoothly based on the agreement. Thanks again for the professional treatment by phone. Best regards, Norm Smith Bothell, WA.


