RevolosReviews of warrantydirect.com

I have the "Diamond plan" - first extended warranty I ever bought because I had suspicions about the car I was buying - but post covid we don't have much selection. First trip to shop - the bumper to bumper plan would not cover the power doors or the failed rear wheel bearing on a 2016 Kia Sedona - but would cover the $85 power steering hose. Three weeks later - the transmission failed. Three weeks after that - still waiting on the A holes to respond to the dealership. No refusal, no acceptance - just complete silence and customer service (that's a joke) claims the "review" process has no phone numbers and can't be bothered by phone calls. 1-800-942-0400

This company will do anything they can to deny illegitimate claims. We have diamond coverage on our camper and had a broken / defective part that caused a major water leak and we were not able to use the water at all until the repairs were done (which were done after hours and therefore, could not get it "pre-approved"

Giving me the run around about reimbursement been over a month now and they still say we need documentation I told them I sent it 5 times they finally found all of them but still passing it over.... I want my money back for 2 1/2 of service through them....

Scam Alert. The car with 60k in miles had an oil leak. The dealership analyzed and recommended an oil gasket replacement $1k. The company asked to tear down the engine the ‘identify the reason for the leak’. The tear down on a BMW engine is thousands of dollars that the warranty company doesn’t cover. And then they are likely to say the oil gasket replacement is not covered due to ‘wear and tear’. They don’t care about your out of pocket cost that’s wasted as long as they don’t have to pay for the coverage they sold you. This is a scam. Don’t get it. For another issue that was covered, they only decided to cover 80% of the repair due to ‘higher labor rates for a mechanic’ compared to what’s in their system. What’s in their system is not relevant for big cities. I have a Diamond Plan (the highest and the most expensive) and it wasn’t clear to me at the time of purchase that I needed to find a discount garage with mechanics that met their high qualification bar. Finally, they have been going back and forth with the mechanic at the dealership for 5 days, sent an auditor and still have ‘more investigation’ to do. You will be stuck without a car and their rental car benefit is very limiting - they approved 1 day of rental for a car that is in the garage for a second week without an estimate for a resolution. They keep saying it takes 48 hours, and then again 48 hours, followed by more days. Customer service (or Member Services) doesn’t know anything, they are just reading a script.

WORST Service contract I have ever dealt with. They declined my claim as they felt our UTV was in a collision. I asked if they were there, and she said no we weren't. I said the part that was asking to be replaced was not in a collision, and she said they already declined is as it wasn't a mechanical failure. Yes the part failed and it broke. Do not purchase.

Worst company my 08 wrangler had to go in for a new motor. I was told all I had to do was bring it to the dealership so I did and then the motor would have to torn down to wgats wrong that was $3,247.89 found out the 2 rods are bad and the engine needs to be replaced but biw there refusing to pay cuz I don't have enough maintenance records for the Jeep I got the the jeep with 133,000 miles it has 142,000 on it I've got two oil records so far but it's not good enough for them they say they're going off the matter off the manufacturer specs of maintenance so I looked and for the wrangler jk it's only needed every 7,500-10,000 miles so I'm definitely in specs and no car stuck with over 3k bill and a car that still needs a motor

Their customer service is a joke! I purchased their GAP coverage three years ago when I bought my car. I was just in an accident and put in a claim and they came back saying their is no payable benefit for my claim. Which the difference from what I owed and what my insurance covered was about $2,200. They gave me some stupid breakdown that doesn’t even make sense and I haven’t been able to reach them since.

Worst Extended Warranty I’ve ever had. Ford 3.5L Ecoboost cam phasers are a known issue that have nothing to do with oil maintenance and the dealership told them that. Ford even has a service announcement for it but will not pay after so many miles. Revolos will find any small reason not to pay for your repair