JB
Wonderful Customer Service.
Edit: Changed my review to 5 stars. The customer service here is wonderful! You don't get that often. They were really fast with their responses and were very kind. They offered to send a replacement axolotl, so I am very excited to receive a new one. I bought 3 stuffies a month ago, one as a gift and two for myself. They are so so cute and soft. I was disappointed however when using the axolotl stuffy for the first time. After heating it up and taking it to bed, I didn't know that it had a hole along one of the seams until the next morning. When I woke up there were grains and lavender all over my bed. The cow stuffy I bought is still holding up well, just very disappointed that this happened the first time heating the axolotl. Unsure if it came faulty or what.
Response from Warmies USAApr 14, 2025
Hi JB, Thank you for reaching out and sharing your experience with us. First off, we want to sincerely apologize for the issue you encountered with your Axolotl Warmies. Quality and comfort are at the heart of what we do, and it’s disappointing to hear that your product was anything less than perfect. To ensure we make this right, we’d like to send you a replacement Axolotl Warmies completely free of charge, so you can enjoy the cozy and relaxing experience you deserve. Please email us at [email protected] with your order details, or reply directly to this message, and we’ll have that sorted for you as quickly as possible. We take all feedback seriously and will review the incident with our production team to prevent similar issues in the future. Again, thank you for bringing this to our attention. We value you as a customer and appreciate the opportunity to make things right. If there's anything else we can assist you with or if you have any further questions, please don’t hesitate to reach out. Warm regards, The Warmies Team