Warmies USAReviews of warmies.com

My Warmies (I ordered the jr monkey and axolotl) came thrown in the shipping box, not even protected in a bag or wrapped. My axolotl was completely coming apart. The side of it and the leg were not stitched close. The beads inside were spilling out and all over in the box. I reached out to customer service 2 weeks ago explaining the situation and providing pictures but I still have not heard back. I’m extremely disappointed and would not recommend ordering anything from Warmies. They clearly don’t take pride in their product (throwing it in a box) and they have poor customer service. I would give 0/5 stars if I could. It was a waste of $40. *UPDATE* Warmies refunded me quickly after my review.

I’ve emailed 4 times and I’ve received ZERO response! Do not do business with this company.

You cannot get ahold of these people, All I want is a return label, I’ve left a call back number, my email & left voice messages & tried to chat! Nothing, I would never recommend ordering on line, Very poor service,

I was told to reach out to Moore via email and they would resolve my issue with a new warming. I have now sent three emails with no response.

Awful Customer Service. DO NOT RECOMMEND. I placed an order, and minutes after I reached out as I wish to add something else. All I’ve heard was “I can’t” “it’s not possible” “it cannot be done”. The customer representative boldly stated that as the order was “fulfilled” (specified: this meant the “label” has been printed, they cannot be modified) there is nothing they could do. The printing of a label 5 min after ordering means “there is nothing they can do to help to help a client?!” No effort to resolve nor notable interest to do so. Very unprofessional. Very disappointed.

Mein Sohn hat einen Warmie zu Weihnachten geschenkt bekommen! Er war total vernarrt in den Warmie Dinosaurier! Leider ist der Warmie in der Mikrowelle kaputt gegangen und das komplette Innenleben hat sich dort verteilt. Die Mikrowelle war definitiv richtig eingestellt. Das habe ich jedesmal kontrolliert, bevor ich den Warmie erwärmt habe. Leider nimmt Warmies sich davon nichts an. Das finde ich sehr bedauerlich. Werde definitiv keine Warmies mehr kaufen oder schenken lassen. Schade! Mein Sohn hatte leider nicht lange was von seinem Geschenk.

Slippers were a gift for Christmas. As soon as I removed them from the packaging a few days later, little seeds spilled everywhere. I found a hole, not in a seam where I could have maybe fixed them. Just a straight up hole, like someone poked it.I left multiple messages through the website over 2-3 weeks with no response. I finally got through to a person on the phone by selecting "retailer" in the phone tree. She was no help at all. I guess I'm out of luck

I ordered slippers and an eye mask for Christmas presents. One slipper wasn’t SOWN TOGETHER. I contacted customer service about returning, they took forever to answer and when they did, advised that I would have to pay the shipping for return or they would send me a new pair. I said ok and gave them my shipping address. 2 weeks later, no response so I emailed again. They responded and I gave them my address again. 2 weeks later, no response so I’ve emailed again. Moral of the story, if you have to contact customer service for a damaged product, just consider yourself out the money. It’s a month later and I’m still trying but this is ridiculous. They don’t answer in a timely manner or resolve the issue.