Tonya
I bought the warmer slippers
I bought the warmer slippers. The biggest disappointment ever. I was told that the sole was made with memory foam. Well, they did not remember to put it in there. It was basically a piece of cardboard on the bottom. And the top was just this poof of rice or whatever is used. I have bought tons of the animals and they never disappoint. But the slippers are a huge miss! And when I talked to customer services they were just like-- sorry you didn't like them. They are not made to be comfortable....what??? These either need re-designed, or the description should read-- Not for comfort--
Response from Warmies USAApr 22, 2025
Hi Tonya, Thank you so much for taking the time to share your feedback with us. We’re truly sorry to hear about your experience and understand how disappointing it must have been. At Warmies, our goal is always to provide comfort and care, and it’s clear that we fell short for you this time. We’re especially grateful for your continued support—knowing you’ve enjoyed our animals in the past means a lot to us. We’d really appreciate the opportunity to make things right. Please feel free to reach out to our customer care team at [email protected] so we can personally assist you. Thank you again for your honesty and for giving us the chance to improve. We truly value your input and hope to reconnect with you in a more positive way soon. Warm regards, Warmies Team