Sean M.
Clearance items can include open box…
Clearance items can include open box items but are not labeled as such. I purchased three clearance items when they arrived one of the items was open and had incorrect contents. I reached out to customer service who has attempted to resolve. Items were ordered June 26th and shipped July 8th with expedited shipping. Edit: the company is doing its best to assist so I am updating my review to reflect this.
Response from Wargame PortalJul 27, 2025
According to our records, no one in our staff told you to "pound sand." You claimed that the item was missing on 07/18, we sent an e-mail to the vendor's support network on the same day, and are awaiting a response on replacement. In regards to the shipping, yes, we did drop the ball there. The items were at our in-store location and required a transfer that should have been done faster. Items were, as stated, shipped at our Express rate once they were transferred over. Your e-mail traffic with us clearly shows we are trying to work with you on resolving this issue on your clearance items, going above and beyond our normal clearance policies.