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Wargame Portal (wargameportal.com) has 21 customer reviews on Five Star Index, with an average rating of 3.4 out of 5.
Also known as
wargameportal.com
Website
wargameportal.com
Category
Hobbies
Location
Guntersville, Alabama
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 24% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Placed an order on Wednesday September 16th only to find out they place their orders for items that are backordered, on Mondays. So i assume they placed an order for the items I ordered that were backordered, on the following Monday September 21st. I don't 100% understand their "backorder policy" where it says if backorder orders aren't fulfilled after 15 days, the order will be canceled and refunded. It doesn't specify if it's 15 days from WHEN I placed my order or 15 days when THEY place THIER order. Either way, 15 Business days from when THEY placed their order would have been on the 21st. So 15 business days pass and now we're on Monday October 12th and my order STILL hasnt shipped nor has it been cancelled and refunded. Instead it shows my order was "completed" but not shipped yet. Meanwhile my friend ordered the same day same time as me for his stuff and his order was completed AND shipped and will get here Friday October 16th. Keep in mind most of his stuff was backordered as well. It says my order is complete but hasn't shipped yet so I'm very disappointed with this business. I sent an email earlier this week on Monday and received no reply. It's been exactly one month since i placed my order and still not even shipped yet and no refund either so I'm at a loss right now. No refund and no product. It's October 15th at the time of this review. I also ordered the shipping protection as well..
NO
nope
Placed a pre-order paying through shop…
Placed a pre-order paying through shop to monitor shipping, which is terrible from Wargame Portal. Several days later I see on Shop my order is cancelled. Nothing from Waregame Portal. I have used their help page three times without a response. Worst service possible.
RO
Rob
Never received my package Do not order…
Never received my package Do not order from this company unless you like giving your money away
SO
Sophie
Order not delivered
My order has not been delivered to my address. Wargame claims that it was delivered three days ago which is not true. I have written four emails and no response. Extremely disappointing. Do not buy anything from them you will loose your money
Thank you for your correspondence by email. My parcel still has not arrived. I have checked with neighbours and dsu and nothing there. Can you please advise when the refund will be posted to my account. Thanks
Sophie is my nickname. Thanks
Response from Wargame PortalMay 18, 2026
Good afternoon,
We do not have any recent orders in our system under the name Sophie, and we are not seeing any help center emails from someone under your name.
If you need assistance with an order, please contact us directly at [email protected] and provide the order number, the name used on the order, and the email address used at checkout. That will allow us to properly look into this for you.
Please also note that replies to automated emails, such as order confirmations, may not be received. Emails from [email protected] are not monitored, which is why all support requests need to go through [email protected].
As for the delivery status, Wargame Portal does not mark packages as delivered. That status is provided by the carrier once they scan the package as delivered.
We are happy to help, but we will need accurate order information or a message sent through the proper support channel before we can review anything further.
Best,
Wargame Portal Support
Edit to response from customer 05/24:
Apologies but you never reached out to us via e-mail and we don't have any e-mail address, order number an order from a "Sophie," in our system for the entirety of 2025-2026. You need to reach out to us via our help center otherwise we can't confirm anything you're talking about here is an actual issue or if you're even a real customer of ours.
Edit #2 05/24.
You still need to reach out to our help center and provide context to them so that someone can assist you. Constantly editing your review here with no context to point us to an order doesn't help the situation. We also need an actual name as nicknames are also unhelpful. We do want to assist if there's indeed an issue, but you're not reaching out to the avenues we have asked you to, nor providing any helpful context.
MW
Maxwell W.
Disappointment
For a 10%-15% discount you get double to triple the shipping time. Also after they confirm your order and FEDEX says it has your package they’ll cancel part of your order with no reasoning just a email but the item is listed on in stock on their website. Honestly just order from a local game store not worth the hassle.
Response from Wargame PortalApr 29, 2026
Thank you for your feedback. To clarify a few things:
The fact that item was backordered was available on the product page and again in your cart before checkout. We understand things can be missed, but that information was presented to you up to three times during the buying process.
Additionally, the item cancel e-mail was sent before the package was sent out, per our internal data. That e-mail asked you to reach out if you had questions, which you did. We did respond to your email with all of the relevant details, including a link explaining how our backorder system works. We have provided the link here in case others want to see what we are referencing and what we sent you. https://help.wargameportal.com/en-US/backordering-items-at-the-portal-1657806.
We hope you have a great day!
WI
Wilshire
Order canceled last minute
Put in a pre-order of an item a month ago. Got an email saying the order was canceled with zero explanation. Now the item isn't available for preorder anywhere else because its close to release.
Definitely won't be using this site again. Would caution anyone else as well.
DD
David D.
Customer service is very condescending
Sharing my experience with an online order.
I ordered a Warhammer model to be delivered, and after waiting so long I decided I wanted to cancel my order. After an email request to cancel my order went into the void I called in to the physical location for the woman to tell me she can't handle online orders. And then she told me to email them again.
So I find a number that does handle them and the guy on the phone was super condescending. He said the model was on back order and insisted I missed it. Even if that is the case your website should make it very obvious that's the case or I wouldn't have wasted my time.
I'm looking at their website now, and as before it does not say "backorder."
Your customer service skills and attitudes are terrible.
If you're reading this review as a potential customer, buy your models from Amazon.
This isn't "libel" this is feedback from a potential customer you should've shown a minimal amount of respect towards.
Disappointing but amazon also ended up being cheaper.
Edit: You can absolutely claim your rep handled this with respect and professionalism but his tone was full of condescension and contempt for your customer. I'm leaving this review up.
Response from Wargame PortalApr 11, 2025
We understand your concerns and would like to clarify a few points to ensure transparency and clear communication to those reading your review.
It appears there may have been some confusion regarding the nature of your order and the contact information listed on our site. The number you called is clearly labeled as the Game Hall, while our webstore includes a separate number specifically for Online Customer Support.
Regarding the item in question, it was listed as a backorder at the time of your purchase. On our previous site theme, this was clearly indicated in bold red text beneath the item description, stating a 10–14 business day fulfillment window (you had allowed 9 business days to pass as you ordered on March 29th (a Saturday which we aren't open on)) . Our current site theme also reflects this status through a “Reserve Now” badge both on the product image and within the product page, accompanied by a clear explanation of what that badge signifies (Item Badge Legend on each item page at the top). Additionally, when added to your cart, the item again displays the expected fulfillment timeframe and indicates it is a reserved product.
We sincerely apologize for the delayed email response. During peak periods, our response time can be 2–3 business days. In this case, you contacted us on the 8th originally and called us on the 10th, which falls within our standard response window.
We have reviewed the recorded call, and our representative maintained a courteous and professional tone, provided accurate information, and promptly offered a refund without hesitation at your request. No one attempted to badger you into keeping the item, and we provided a rapid response cancelling and promptly refunding the order.
While we regret that your experience did not meet your expectations, we believe the information was clearly communicated at each step and handled professionally throughout. If there's anything further we can assist you with, please don’t hesitate to let us know.
HC
Harry C.
Kroot Hunting Pack Box Order
I ordered the Kroot hunting pack box from them. It’s over 3 weeks later than the advertised delivery date and I still haven't received it. When I asked about starting a refund process as my package is obviously lost. I was told that "It is not part of our policy to refund solely because packages are delayed though as that’s the fault of the carrier and not us." and I would not receive a refund or be sent a replacement until "Once we have confirmation that the package is lost from the usps or returned to sender". As I mentioned the item is three weeks late and there hasn't been any updates on starting a refund process or even sending another Kroot box, despite me asking multiple times. It seems likely I will not receive any refund of any kind and that I'm just out $187. I will never use their service again. They have poor customer service and there is no guarantee you will even receive what your ordered.
Response from Wargame PortalApr 19, 2024
You were reached out to, multiple times and the claims process was already started. You signed the affidavit to get the process started and go on the record as participating in our claims and refund process.
Continued libelous reviews will be ignored.
