Wander PlusReviews of wander-plus.com

I bought Wander+ Travel Bag for a trip to Europe and it tore on the inseam within 4 weeks. I submitted pictures to show how much it tore (inside "satin" material). Unable to get a replacement or refund, which is really unfortunate because I love the design.

AVOID THIS PRODUCT. ORDER SOMETHING ELSE. Delivery company used by Wander+ is unreliable, and their customer service is horrible. Long wait times for phone calls, directions given to customer service do not get to drivers. After my package was lost due to delivery company, Wander+ customer service made me jump through hoops to get refund.

No idea if their products are any good. They work with a completely unreliable delivery company. After my package was lost, the company sent me a replacement, which was again not delivered. Their delivery company has 91% one star reviews on Trustpilot and cannot be reached in any way.

This bag fell apart in a month! The small zipper compartment fabric started fraying and is too small for my phone, and the strap doesn't stay in place when you adjust. I asked for a refund and return receipt and they said that its not returnable because I didn't buy it from them, but from a 3rd party. Strange that they have their ads on FaceBook and when you select it it takes you to a 3rd party??? Beware, be very aware that they are not backing up their product. Also don't buy it because it is an inferior product. Oh, in addition, they sent me an email from support @wandrplus.com and when I replied to it was received an email that it was "undeliverable" and the same thing happened when I replied to their email to rate their service twice! I don't know what kind of an operatioin this is but I don't trust it. I am out $25 and I know that doesn't seem like a lot of money but to me it is.

I purchased the travel bag in December 2023 in anticipation of a trip in May 2024. I used the bag once or twice between December and May, but primarily stowed it away until it was time to travel. The 2nd day of the trip I realized the strap was breaking away from the body of the bag. I stopped using the bag immediately. Upon my return I contacted the company to request a refund or replacement. Best offer was 20% refund since it was past the 60 day warranty period. I accepted as it was better than nothing, but am frustrated and disappointed in the product quality and the company’s unwillingness to stand behind their product.

I bought the buy 2 get 1 free. After receiving the bags, I realized I had one almost identical to this bag and would like to return. The company says they have a 60 day return policy. They require you send an email with reason for return, your order number, name and address. I have sent an email to their support address they instruct you to use several times in the last 2 weeks and have heard nothing from them. I called the number but no help as they refer back to their website for returns. The bag is okay and not that expensive. But it is false advertising offering free returns when in fact, it appears they don't.