Wander PlusReviews of wander-plus.com

It was impossible to follow tracking & know any information about delivery date. They appeared as a company shipping from US. But after many emails- tracking showed import & export travel. I finally sent a email to them and told them, “I would not be accepting the pkg. & I wanted to refund.” Every email I received was from Jessica- not sane spelling & broken sentences. The pkg came- damaged and questionable. I didn’t open the pkg. Wrapped in extra tape & labels. They don’t answer me on where to send it back too? I have filed a dispute with my bank. Stay away from this company!!

I placed my order on 4/11/2025. As of today, 4/25/2025, I've yet to receive my 3 bags I ordered. Wished I'd have done a review search first!! Not impressed either when you call the customer service #: 908-860-8589 and nobody answers and nobody replies to the (support @ wander-plus . com) email either!! What a joke! I'd suggest not purchasing anything from this company! Edited on 5/5/2025 - I did finally receive the bags on 4/27, but if you’re left handed, I’d not suggest ordering them! Bass ackwards!

I can’t review the product because I ordered a month ago and still haven’t received it. I reached out to the company and was told I would receive the package in a few days. When I reached out again I notified them I have not received the package and that I will be flying soon and will need to purchase neck pillows elsewhere. I requested a refund. Their reply was to give them another week. This is poor customer service and the company should consider using a different shipping service that won’t take over a month to get orders to their customers.

Two weeks and never received my order.

My wander plus bag strap is fraying at the seam with the bag. Terrible customer service.

Wander Plus does not have US inventory and all product is sent from China and eventhough they state delivery in 8-15 days maximum , they do not follow through. We ordered 3 neck pillows and delivery after 21 days has not occurred . We have requested a full refund on my credit card and they completely ignore it .

I originally bought a pillow from Wander Plus, but it was awful. Then I tried FlyHugz, and wow, the difference was incredible. The comfort and neck support were perfect!

The Wander Plus neck pillow is a joke. It’s not supportive at all and way too big to be comfortable on a plane.