Walls Need LoveReviews of wallsneedlove.com

I recently purchased a new place and have had to decorate and furnish it at a time when so much is out-of-stock, there are backorders of backorders and supply chain issues abound. Out of all of the vendors that I have worked with, Taylor at Walls Need Love has outshined them all by far. She has helped me with wallpaper for two different rooms and both have come out great. One of them is known by neighbors as "the wall" because the pattern looks so outstanding. Having never used peel-and-stick wallpaper before (or any wallpaper for that matter), Taylor sent me the Walls Need Love videos that provide step-by-step instructions on how to install the paper (among other useful topics if you need them) and my friend and I were able to install it ourselves with literally no home improvement experience between us. We still can't believe how great it looks and more so, that we did it ourselves. My contractor was even in shock as to how great it came out (3 months later and I still am too). My second project involved color matching and Taylor interfaced with the graphic designer at WNL to get it done and to me in a very expedited time frame. I am very happy with both of my purchases but more so, Taylor was truly a pleasure to work with, prompt with her responses and involved every step of the way. I highly recommend WNL and hope they know how lucky they are to have someone who cares as much as Taylor does working for them!

Ordered over $400 worth of wallpaper for one wall. It took over 6 weeks to arrive and only arrived then because I contacted them. I told them that the order was too late for my installer since I had already moved. They would not cancel my order or give me a refund! They said they would give me a credit on my next order, but when I tried to order something else, I was told they did not give me a credit after all. I offered to return the paper since it was useless to me, but now I’m stuck with over $400 worth of worthless paper I cannot use due to their error! Horrible customer service! Buyer beware!

This is the worst purchase I’ve made in my entire life. The paper itself is quality, sure, but everything about the process is a nightmare. If you want a divorce, try putting this up with your partner. It’s impossible to position correctly since the sheets are about four feet wide, by the time you get to the bottom it will inevitably be screwed up, and when we pulled up to reposition, all of the dry wall came with it. The damage was so bad my husband couldn’t even get it smooth again and we’ve been quoted at $1200 dollars to fix it. After one wall, we tried to find a professional to install the rest, and even local installers won’t touch peel and stick paper because it’s too difficult to work with. Take a hint from the pros and stay away.

Wallpaper I ordered was grey and yellow as opposed to black and gold. When I reached out and sent them photos they said it looked the same to them and dismissed me. Wallpaper was cheap material and customer service was rude and dismissive. Do not buy from here

Really terrible customer service (like the rest of the people mention here). Don't expect them to make it right if ANYthing goes wrong (or if it's their fault). Be careful of ordering "murals" they are meant to be seen at a distance of 10 feet or more. Which translates to very pixelated up close. Not apparent when ordering this is the case. Really wanted to like this...

Ordered wallpaper and tried to cancel the next day since I found the same pattern for $200 cheaper elsewhere! Of course could not cancel. Poor customer service and overpriced!

BEWARE -- This paper can destroy your wall. It is absolutely not reusable, and when we peeled off, according to the instructions, gently at an angle, it took the wall with it. Our rental building charged us $1,000 to fix the wall!!! We paid $408 for the wallpaper for ONE wall, and the only remedy offered by the company, was STORE CREDIT. Customer Service is absolutely horrible. The paper was cute while it lasted, but $1400.00 later, we are extremely disappointed. Please, save yourself and do not order this paper if you are in a rental, or plan on taking it down after a short time.

Pretty wallpaper but don’t accidentally order the wrong size or have any issues once you place your order . HORRIBLE customer service that takes no responsibility in fixing your order once they have your money. I emailed with an issue 5 minutes after placing my order and never got a response after emailing, putting a change of order request in and and several phone calls, no one ever answered the phone or called me back. Now it’s been 2 months and they are emailing me saying they will get back to me week after week ..