Walls Need LoveReviews of wallsneedlove.com

Unfortunately I had an extremely poor experience with the product and customer service. I even have them the benefit of the doubt and ordered a second time. I thought customer service was trying to be helpful after initial rude response but then ignored my multiple emails. I gave them months to respond and was ghosted. I’ve spent way too much money with them and am extremely disappointed.

I readily admit I made a mistake. I ordered the wrong sizes and could not use the paper. When I called, Jayce said she would talk to someone and call back. It took three days to get a callback, and they said I could return the paper (at my expense) and get a store credit. No thank you. I should have read other reviews before I ordered.

BUYER BEWARE! I wish I could write a positive review, we were so excited about this wallpaper but what followed has been one of the most frustrating and expensive product experiences I have ever had to deal with. We ordered the “dusk blooms” paper and it’s been nothing but an expensive headache since. When we received this wallpaper we were at first disappointed in the way it was packed and then thrown off by the color/shade. It was rolled up so tight that all of the edges were bent or wrinkled. The black areas were not a true black and you could see what looked like printer lines across the entire thing. We then had the worst experience trying to install it- and I should preface this by stating that we are not inexperienced with wallpaper, we’ve done this several times before but this paper was by a landslide the hardest we’ve ever worked with to hang. It was supplied as giant 4 foot by 10 foot pieces, which made it nearly impossible to handle, line up, and smooth out wrinkles. It was also supplied with a 2 inch overhang on the edges to get the print to line up, which left us with the choice of either having to trim it ourselves or leave a 2 inch overhang. We decided to not trim it for fear we would damage it and went with the overhang. But the paper is very thick so the overhang is so obvious (from across the room) and the edges are white, so you can see that edge too. It looked terrible. Once up we noted that the print was more blurry than the advertised image and all the details in the black were lost such that you really only see the bright flowers (the blue is almost completely lost). The worst part however, was the terrible damage this paper did to our walls and the customer “service” that came after. When trying to reposition one of the pieces (pulling it off the wall ONCE after gently applying), it pulled the paint right off! Within HOURS the paper that was up was starting to bubble and on inspection all of these areas were pulling the paint off. I have used several different brands of paper before and have never experienced anything like this. I contacted customer service to see if they had any advice or could help us at all. They had nothing helpful to say and just blamed our walls stating it must be because we did not let the paint “cure long enough.” Our walls were professionally painted over 6 months before application, so we know this to not be true and we had already explained that to them. They offered to send us replacement paper but that obviously would not fix anything, why would I want to further damage my walls with the same wallpaper? Ultimately, we are faced with very expensive repairs to our heavily damaged walls from this paper. When I asked about getting money back, we were told no because they blame us. I’m not sure what is more frustrating- the expensive damage the paper caused that we now have to repair, or the company refusing to take any responsibility for their product and just laying all blame on the customer. You’ll also notice their products don’t have any customer reviews- as a customer I could not leave a review under a specific product on their website. It says a lot when a company prevents customers from reviewing the product. You’ll also notice you can’t review them on Facebook. In short, save yourself the money and trouble. This exorbitantly priced wallpaper isn’t worth any of the cost. If you need better recommendations, I highly recommend home depot’s papers- my last mural was one from them. It cost my $60 (a TENTH of what this paper cost me!), went up easily, was beautiful, did not immediately bubble or wrinkle, was still up 4 years later when we took it down, and our walls had no damage when we did.

I ordered a mural for a small space and followed the ordering instructions. When I received the mural the image was blurry and pixilated. I have been back and forth with customer service for months and they offered me a credit which I don’t want. They said that the image is great for four feet away. I told them that should be on their website. They will not do refunds so be very certain you want their product and expect no support.

I ordered 10 9’ sheets. They sent 10 2’ sheets. Edges didn’t line up properly.

This is the worst purchase I’ve made in my entire life. The paper itself is quality, sure, but everything about the process is a nightmare. If you want a divorce, try putting this up with your partner. It’s impossible to position correctly since the sheets are about four feet wide, by the time you get to the bottom it will inevitably be screwed up, and when we pulled up to reposition, all of the dry wall came with it. The damage was so bad my husband couldn’t even get it smooth again and we’ve been quoted at $1200 dollars to fix it. After one wall, we tried to find a professional to install the rest, and even local installers won’t touch peel and stick paper because it’s too difficult to work with. Take a hint from the pros and stay away.

Wallpaper I ordered was grey and yellow as opposed to black and gold. When I reached out and sent them photos they said it looked the same to them and dismissed me. Wallpaper was cheap material and customer service was rude and dismissive. Do not buy from here

Really terrible customer service (like the rest of the people mention here). Don't expect them to make it right if ANYthing goes wrong (or if it's their fault). Be careful of ordering "murals" they are meant to be seen at a distance of 10 feet or more. Which translates to very pixelated up close. Not apparent when ordering this is the case. Really wanted to like this...