Walla SoundReviews of wallasound.com

I was looking for some quality blue tooth ear buds to treat myself to as a birthday gift. I am a musician and sound quality is a big deal for me. I ran across an article in which a "reviewer" posted his opinion on 'The Ten Best Wireless Buds and Earphones." He stated that out of all of these, when comparing price, sound quality, and ease of use that he rated the Walla Pro Buds as his #1 choice--giving them a rating above many other more well known manufacturers. Thus, I ordered these and found that they did give a good sound quality especially for the price. (I even ordered two of them to have one as a backup.) Fast forward 6 months later to have the problem of them not pairing and connecting with my iPhone. (As other customer reviews above have noted, this especially is pertinent to the right earbud. When I order these, the order form clearly stated that if there was an issue, Walla would covered for 2yrs with the right to replace them rather than giving a refund. That policy was fine with me, but when I called their customer service # 1-(856) 386-6959, I got a "customer service agent" named Sara who was VERY rude and who was dedicated to telling me they only guarantee their products for "30 days". Imagine that. What company is has so little belief in the quality of their product that they will only cover it for just 30 days. The Jeopardy answer would be, "who is Walla?" We tried to do some trouble shooting but she said the item needed to be replaced. (I tried to tell her what were the terms under which I had bought their product, but she hung up on me. I tried to trouble shoot on my own with no success, so thought I would call back and talk with another agent. I did this twice again only to discover that this number was dedicated to 'Sara' and that she worked from home. When I asked to be transferred to her supervisor, or to have someone from Corp call me, she hung up on me both times I made this request. Bottom line, "If you have money to burn, enjoy the act of being abused by a 'Customer Service' agent when your product fails, by all means, purchase the Walla Pro Earbuds. You won't be disappointed!"

I bought these ear buds in Sept .2024 It’s now the end of Oct. 2024 - the charger cord is falling apart. I contacted the company with supporting photos . The response I got was: Thanks for contacting Walla Sound Customer Support and I’m sorry to hear that your charger cord has begun to unravel. I understand how disappointing that can be. After looking into your order, I see it was placed on September 5. Unfortunately, we’re only able to process returns and exchanges within 30 days from the order date, so we wouldn’t be able to offer a replacement at this time. If the cord is no longer functioning, I recommend looking for a similar replacement to ensure your device stays charged and working properly. If you need anything, I am just an email away :) Best Regards, Manuel

DONT BUY ANYTHING FROM WALLA SOUND!! They won’t honor their product for any longer than 30 days!!!

Ordered ear buds after reading only reviews on their own site - big mistake. Read Trustpilot few days later and tried to stop order. No response from Customer Service to several communications. Ear Buds arrived and looked OK. Nicely boxed but the "Manual and Instruction" leaflets were as useful as a chocolate tea pot. The ear buds refuse to connect to any appliance via Bluetooth. Then tried email, phone and WhatsApp to report problem to Wallasound. No response. T&Cs state returns at customers expense - a joke as item is faulty. Have researched Internet but no UK contact detail. This company just takes your money and blanks any questions. Am now going to try and see if Visa will refund my money. DO NOT CONSIDER PURCHASING ANYTHING FROM THIS COMPANY.

Order earbuds 1 week ago, tracking number not showing any movement, still have no information about shipment, not sure if it's a real deal, or paying one hundred bucks just to check legitimate company or not

Pathetic charger broke 3 months purchase extended warranty

Very frustrated. There are three charges on my account and none of them are for what should be the total of my order (2 blue tooth speakers at a special rate). I was charged for 7 total, not at the special rate. Seven arrived. I want to send back, but it has been radio silence. I've started a dispute with my bank. Not happy at all.

Initially I was excited to order 5 speakers based on great pricing and the sites statements about them having great sound and best bass. I made the purchase and then my wife asked if I had seen all of the poor customer reviews. After reading them, I decided it was smarter to just get 1 speaker to try and went back to my initial purchase link. The purchase screen actually allowed me to change to only buying 1 speaker since the initial purchase had not processed . Long story short, I received 6 speakers! 1 speaker arrived and then a package of 5 arrived. I tried the 1 speaker and, like so many others, found it to sound cheap, it had NO bass, and the volume was very poor. Over a 5 day period, I sent emails to request a refund for the 5 speakers and finally received the following excuse. “Please note that we are unable to cover the return shipping costs, as these fees are paid directly to the courier and not to us.” In other words, yes, we made the mistake, but dear customer, you pay for it. DO NOT purchase from WallSound since you will be disappointed in every respect!