Wall Art IstanbulReviews of wallartistanbul.com

Response from Wall Art IstanbulDec 9, 2024

Hello, First of all, thank you for your order. We are sorry to hear your comment. However, we are doing our best to help you. You do not need to expect anything for product dimensions. We have already clearly stated the width and height of our products on our website. We have sent the products as you have chosen the size. We sent the same size you ordered. We also accept returns/exchanges, but you need to assume the return costs. Please feel free to contact us if you need any further assistance. Best regards.

Response from Wall Art IstanbulOct 2, 2023

Hello, first of all, thank you for shopping. We are sorry to hear about this situation. The messages you sent us and your text written here are different. The item was delivered to you in good condition. Just one letter on the item got a bit bent. And it could be fixed. You just needed to bend to the opposite way. Even the item was useful in that condition. (I wish I could share photos and share the photos you sent us here.) Even I offered a 15% refund for your payment. But you said you wanted a full refund. Then you will use the item (Because the item is in useful condition.) Then I said, "I could make a full refund, but I requested you to donate the item to a mosque or Islamic Center on our behalf". Firstly you said "okay". Then changed your mind and wanted a 75% refund (Because the item is in useful condition.) Then I said I was not able to refund 75% of your payment. Wanted to keep the item with a full refund again. I told you that I cannot give you a 75% refund. Instead, I asked you to refund your entire payment but donate the product to the mosque. You said okay again. Then you changed your mind again and asked for a full refund and said that you would not donate the product to the mosque. Because you said that the product was useless and could not be given to the mosque. However, you asked for a full refund and stated that you would use the product. Then you threatened me that you would contact the bank to dispute the payment. Do you think this is fair? I can't think of any good intentions in this. The quality of the service we provide to our customers is extremely high. We are always happy to serve our customers. The offer I gave you is still valid. I will refund your payment when you donate this item to the mosque. Don't worry about the condition of the product. Give us the contact information of the mosque you donated to and we will send 5 more products as a gift to that mosque in addition to the product you donated. Thank you. you.

Response from Wall Art IstanbulApr 3, 2023

Hi, Thank you for shopping and reaching us. Your order is already on its way. YOu can track it on FedEx website. The tracking number is 396404922386 All our items are handmade and some of the orders are delayed because of busy working before Ramadan. We are sorry about that and thank you so much for your understanding. Please feel free to contact me if you need any further assistance. Kind regards.

Response from Wall Art IstanbulMar 14, 2023

Hi, first of all, thank you for shopping. We are sorry to hear that. Our items are handmade and we were quite busy because of Ramadan. But no worries, your order was cancelled and the payment was refunded. Kind regards.

Response from Wall Art IstanbulJul 14, 2022

Your transfer payment has been received 3 business days after placing your order through our website. (During this process, you were called and asked if you wanted help.) Your product was shipped within 3 business days after payment. This process is in accordance with our obligations stated in our sales contract. You can reach faster delivery by using our credit card payment option. Please feel free to contact us if you need any further assistance. Thank you for choosing us.

Response from Wall Art IstanbulJun 6, 2022

Merhaba Muhammed Bey, Öncelikle siparişiniz için teşekkür ederiz. Malesef kargo firması kaynaklı bir gecikme yaşandı. Siparişiniz üçüncü gün kargoya verildi, ancak kargo firması gönderiyi sistemlerine işlememiş. Bu nedenle iki gün sonra yani beşinci gün kargoya tekrar bir ürün teslim ettik. Yaşamız olduğunuz bu durumdan dolayı özür dileriz. Daha iyi bir alışveriş deneyimi için tekrar görüşmek dileğiyle sağlıklı günler dileriz.