Walks of ItalyReviews of walksofitaly.com

Response from Walks of ItalyJan 12, 2026

We appreciate your feedback regarding the Vatican tour. We are sorry to hear that the tour felt rushed, and that the guide expressed tiredness, impacting the experience at St. Peter's Square and Basilica. We'll address these points to improve our tours. Thank you for your time.

Response from Walks of ItalyJan 9, 2026

We appreciate you taking the time to share your thoughts. We're sorry our offering didn't meet your expectations, especially considering the price. We'll review your feedback with the team and see how we can improve in the future. Kind Regards Walks and Devour Feedback Team

Response from Walks of ItalyJan 9, 2026

Thank you for taking the time to share your feedback. We are sorry to hear that your experience did not meet your expectations. All of our guides are carefully selected for their knowledge and expertise, and we take your concerns seriously. We will investigate your comments further to ensure that our guides provide a balance of insightful information and factual accuracy while maintaining the quality of the experience. We appreciate you bringing this to our attention and hope to provide a better experience in the future. Kind Regards Walks and Devour Feedback Team

Response from Walks of ItalyJan 9, 2026

Thank you for sharing your feedback. We’re glad the tour covered the areas you wanted to see and that you found the guide knowledgeable. That said, we take your comments regarding inappropriate language very seriously. This is not the standard of professionalism we expect from our guides, and we will be investigating this matter further. Thank you for bringing it to our attention, and we sincerely apologize that it affected your experience. Kind Regards Walks and Devour Feedback Team

Response from Walks of ItalyJan 9, 2026

We're glad you enjoyed the tour. We appreciate your feedback and will review the tour length to ensure accuracy. Kind Regards Walks and Devour Feedback Team

Response from Walks of ItalyJan 9, 2026

Thank you for choosing us for three of your tours in Italy. We are delighted to hear that our guides provided 5-star experiences and that you enjoyed the historical storytelling; they truly are the heart of what we do. However, I want to sincerely apologize for the frustrations you encountered. Regarding your visit to the Vatican, I am incredibly sorry for the disruption caused by the state visit. As noted on our website: 'Starting December 2024, access to St. Peter's Basilica may be limited due to the Vatican's Jubilee Year 2025, which includes special events and ceremonies. These closures are determined by the Vatican and are beyond our control.' Because the Vatican requires us to purchase tickets under specific names in advance, we are unfortunately unable to provide next-day changes to this tour. Additionally, as these circumstances are entirely outside of our control, we do not typically offer compensation for Vatican-mandated closures. That said, you are a returning customer, the notice was unfortunately very close to your tour date and you also mentioned a tour that the timings did not quite go to plan. We highly value your loyalty to Walks. While we couldn't change the circumstances that day, we would love to welcome you back. Please reach out to us at [email protected] before your next purchase, highlighting your previous booking number, and we will be happy to offer you a discount for a future tour of your choosing. We hope to have the opportunity to provide you with a flawless experience on your next trip. Kind Regards Walks and Devour Feedback Team

Response from Walks of ItalyJan 9, 2026

Thank you for taking the time to share your feedback. We’re delighted to hear that you found your guide so knowledgeable, friendly, and engaging—it’s always wonderful when our guests connect with our team. We also appreciate your constructive comments regarding group size and the experience with the key ceremony. This tour is known as the “Key Master” experience, and the opportunity for each guest to participate in is something many people specifically request and consider a highlight of the tour. That said, we understand that with groups, it can take time and sometimes feel less intimate, and we will continue to explore ways to balance this unique chance with a more focused experience on the artwork and history. Thank you again for your insights, and we hope to welcome you on another tour in the future. Kind Regards Walks and Devour Feedback Team

Response from Walks of ItalyJan 9, 2026

Thank you for taking the time to share your feedback. We’re glad to hear that you found the content of the tour informative and knowledgeable. As noted on our website, starting December 2024, access to St. Peter’s Basilica may be limited due to the Vatican’s Jubilee Year 2025, which includes special events and ceremonies. These closures are determined by the Vatican and are unfortunately beyond our control. Because the Vatican requires us to purchase tickets under specific names in advance, we are also unable to provide next-day or partial refunds for single participants outside of the terms and conditions, as this ensures access and availability for all guests. We take your comments regarding the guide very seriously and will be investigating this matter further. We sincerely apologize that these factors impacted your experience, and your feedback has been shared with our team as we continually strive to provide the best possible experience for our guests. Kind Regards Walks and Devour Feedback Team