Claire
Hard to Rate - Tour Guide Great, Company not so good!
This review is not a reflection of the Tour Guide. Rose was fabulous with lots of knowledge to impart and with just the right amount of humour. The super early start is worth the lack of lines and crowding and we did enjoy the tour. Having said all this, beware this company! We purchased this expensive tour advertised as MAX 20 people, only to find almost double this when we arrived. Walks Rep told us it had become popular so they allow more bookings now. Not what we paid for. She said we would be split into two groups and go in different directions. Wrong! Both groups travelled together. Made it hard to hear our guide, over the other guide. Some members of the other group decided ours was better and so we ended up with a much larger group. Tour is advertised as participants opening the doors. We thought we would all get a turn. Wrong again! Only a handful of our group got to actually open doors. Gave Walks of Italy the chance to respond to my feedback before posting review. They closed my case without even responding. EDIT: Company has since responded to apologise but didn't take responsibility, instead deferred to the 'local' tour operator and the guide.




