Walgreens Pharmacy USAReviews of walgreenusa.com

Customer service is very poor can’t handle emergencies like 3234543346 very swift saved my mums life

I wonder if Walgreens has a service quality control unit that would normally oversee service delivery to its customers. The quality of services that I have often received at Walgreens Pharmacy in some locations especially Leominster Central Street, MA is very poor as compared to CVS and Walmart Lunenburg, MA State. In fact they should fix their telephone and also pick up phone calls at the pharmacy. The wait time is too much and the lines eventually cuts. One can be holding on for many hours sometimes Fitchburg Walgreens does that too. I have encountered this so many times. Besides, some of their staff - technicians are somehow rude. The ones in Worcester are better.

This is in regards to the Walgreens Pharmacy on Harford Road in Parkville, Maryland. For the past two years, I’ve been battling two different types of cancer. One of which is exceptionally painful, and now stage 4. My doctor had written me, prescriptions for pain medications, which when I was using that particular pharmacy that pharmacist continuously harassed me over doing things such as refusing to provide me with my pain medication without providing me with an actual reason. He indicated that he would have to speak with my doctor before he could give them to me, but refused to actually ever get in contact with my doctor although I did provide him with all the information necessary as well as being provided when they submitted the prescriptions into Walgreens. He verbally harassed me one day in front of other customers who were at that Pharmacy asking me personal private information such as my reason for needing the medication. And telling him that I had cancer wasn’t enough for him, he wanted to know the particular type of cancer that I had which was very embarrassing to say that I had anal cancer in front of a bunch of strangers. Then told me to explain to him what pain I was experiencing due to my cancer, rather than do what he should’ve done, which was reached out to my doctor and have a private conversation away from the years of others regarding my situation if he had concerns. The other staff at that pharmacy were aware of the situation with that particular Pharmacist, and had apologized for his behavior on numerous occasions. I’m aware that Walgreens has a process in place where the pharmacist gets to determine whether a patient is allowed to be provided with pain medication however, there needs to be guidelines and SOPs put into place so situations like this don’t occur. Additionally, there needs to be some department that can be contacted in situations where a pharmacist is not adhering to those guidelines and SOP’s so they can follow up on the situation rather than allowing that particular pharmacist to continue behaving and treating people the way that he or she is. I have reached out to Walgreens corporate several times regarding this and received absolutely no assistance whatsoever about this. Needless to say I’ve switched pharmacies since and go to a pharmacy where I don’t get berated, embarrassed, and denied my pain medication for days at a time simply because that Pharmacist is having a momentary power trip, or a bad day, or whatever their reason for behaving that way. I certainly don’t recommend that anybody go to that particular pharmacy because of that Pharmacist alone, which is sad, considering the rest of the staff is absolutely amazing and helpful.

On 10/07/24 my wife's doctor submitted a prescription for some pain meds (she has stage 4 bone cancer) it is 10/14/24 and the Pharmacy STILL cannot fill the order because they are out of stock! This is unacceptable!

This is a review of the Walgreens Pharmacy located at 2650 Hennepin Avenue South, Minneapolis, MN 55408. If I could leave zero stars, I would. This is literally THE WORST PHARMACY POSSIBLE. 1) Expect to wait on hold for at least 30 minutes to speak to a pharmacist. (Others report up to 90 minutes.) 2) Expect difficulty getting your prescriptions to show up in your walgreens.com account -- which means you can't order refills online. Experience item #1 every time you need to refill a prescription. 3) When you get sick and tired of the terrible customer service and the endless waits to pick up prescriptions (walk-in and drive-up) and try to transfer your prescription AWAY from this horrible pharmacy ... don't even bother to ask your new pharmacy to try to do the transfer. They all know that this Walgreen's won't respond. Save yourself time and aggravation and just go straight to your prescribing physician, and tell them you need your prescriptions to be transferred over to a different pharmacy. That's the only way that transfer is going to happen. I hope I save a lot of people from losing the horrifying number of hours that have been sucked out of my life, since I made the awful, unknowing mistake of choosing Walgreens 2650 Hennepin Ave, Minneapolis, MN 55408 as my pharmacy.

Horrible experience and horrible customer service. I was out of meds yesterday. Came to get supply for few says which ive doneant times is past until prescription was filed. She tells me no this is controlled substance and they couldn't help. I told her she was wrong and gotten this many times over the years, She went away, came back with the supply, threw in tube and walked away. No have a nice day, sorry I was wrong nothing. It scares me that this ignorant rude person is handing my meds. Med is not opioid, not addictive but I have to take it or wean myself off. I am never going there again. She was just going to cut me off no reason