Walgreens Pharmacy USAReviews of walgreenusa.com

During the past week I have made an appointment at a St Louis Walgreens for a shingles vaccine twice. Each time, I received an appointment confirmation from Walgreens and thought I was all set, and planned my schedule around it. Then, each time, the next day I received a message that the appointment was cancelled. I called the pharmacy to ask why this happened twice and was told that location was not currently doing vaccinations! Yet the website accepts reservations for that location! You spend 20 minutes each time filling out the required health history and personal information not realizing it's a scammy waste of your time. Add 15 minutes on hold trying to speak to a staff member to find out why appointments keep getting cancelled. I no longer trust Walgreens after this deceptive, time wasting and thoroughly annoying experience. Walgreens has gone downhill significantly over the years.

Slow service! We called in prescriptions and don't think that next day service would be too much to ask, but apparently it is now! We were informed that the scripts would be ready day after tomorrow! Thank God that we have enough on hand so as not to run out between now and then! To add insult to disappointment, our local Walgreens Pharmacy is closed on Saturdays now too! Don't bother trying to have a script transferred to another local pharmacy that is open on a Saturday! When a script gets transferred, their electronic prescription management system captures the change to the new location -- and KEEPS it there! -- that is until you go through some more rigamaroll to get it transferred back to your preferred location! Apparently Walgreens system is incapable of directing a 'one time' or 'single use' transfer!

Walgreens #18306 has the WORST pharmacist and slooooowest rudest staff in New Jersey.

I went to Walgreens pharmacy today for my appointment to get the flu shot. And the pharmacist said that my insurance won’t cover it. I was not happy. I had no problem last year and years before that my insurance covered my flu shot at Walgreens. I think the pharmacist is a liar. I called my insurance and they said that it is covered. The location is 7130 S. 76th street. Franklin, wi 53132.

I strongly suggest using a different pharmacy for your prescriptions. My local pharmacy puts me on hold when I call for over an hour and I finally hang up in frustration. They use Uber for deliveries and charge extra. They refuse to take any responsibility for deliveries left in the walkway where anyone can steal them. I am afraid a child will get a hold of it and get ill. I called the complaint desk and was sent back to the pharmacy. After several days and many attempted call I talked to a technician. They said there was nothing they could do. Since I didn't have a question they couldn't help me.

We recently picked up some prescriptions for my wife at the Walgreens Pharmacy at the location of 7410 N. Clark St. in Chicago. We picked them up as usual at the store when ready(which is a whole other review on horrible service) but for now let's stay to this review at hand. So, in returning home as my wife is now putting away her new prescriptions she looked at the one bottle of which had a completely different name on the bottle here, ______ Hill and my wife's name is not even close to the name on the bottle, and her name. This is just plain sloppy, careless & reckless work. The incorrect prescription just so happens to be in color, and shape the same as one of hers that she takes, so our main concern is had she not looked closely at the bottle and start to set up her meds for the week ahead and not realized she would or could have been in great danger by ingesting a medicine NOT for her, and who knows what the consequences may have been in she took the wrong medicine? We immediately returned to the store the next day as scheduling and time permitted to point this out to pharmacy clerk and she was like kind of dry, and with a who cares attitude or what is the big deal kind of reaction! Rather than oh my GOD or showing some kind of real concern for the safety of their customers. She showed nothing at all, and her colleague/fellow worker also seemed unmoved by this here. This is becoming quite common in our workplace today with this careless, thankless, and no compassion or desire to exceed what is expected from each one of us in doing our work. But in this case it is much more serious for they (Walgreens) are distributing medicine/drugs out to the public with what appears no safety net or anything to catch a huge problem of this nature. You know when big pharmacy worry about this? When someone is injured and or possibly hospitalized due to their reckless/careless behavior. Choose another outlet for all of your prescriptions if you need to or have to take here, there are much better options. But more importantly we as the American buying public need to demand change with all of the companies in the market place today. We have become accustom to now accepting below average or subpar performance from all of these retailers, and they want to escape with a simple little no feeling whatsoever of a "I/We are sorry, of which means absolutely useless with no changes implemented into the system. When will these giants be held accountable. The service at this location is terrible and not to mention the outside is unkept and looks horrible! But here again who cares for they simply are not paying attention to presentation or their quality of their stores..

Not sure true for all locations but Elk River MN is truly bad. I have a situation where some of my medications are Workcomp paid. After the first go around they told me I have to call them when a medication is submitted and tell them to bill Workman’s comp. Or they will bill Medicare. Because it’s a controlled substance issued for Pain it need prior authorization. My Dr notes on the prescription it’s a WC claim. I call the store and still they try to bill Medicare. They say they can’t process the prescription until it’s due. Medicare denies it. Walgreens Texts me and says insurance issues delay in filling the order. Or they say out of stock can’t fill. Will call when back in stock. I have gone to the store personally spoke to the pharmacist, written to the store manager and nothing changes. On the start of a holiday weekend or a normal weekend my WC Case manager is out of the office, her supervisor is out of the office and for emmediate assistance press 0 where your on hold for ever with no answer, dial tone. If the store did their job I would not be in pain and lose sleep for several days. Besides that I think the store teaches employees tell Customers what they think they want to hear. Way too many excuses. Twice told to go to another store only to find out from another store it’s illegal and can’t be done. How this Pharmacy stays in business is beyond me. Because I travel I need a pharmacy with multiple locations. Good luck if you have more that one insurance company they can’t Handel it.

Let me be clear, I am only writing this review based upon the pharmacy customer service technicians at 28426 State Highway 249, Tomball, TX 77375. This store number is 03233. For some reason this pharmacy customer service has PLUMMETED following a staffing shortage that has led to the replacement of pharmacy techs and pharmacists. The replacements are rude, they do not listen to what the customer is trying to explain and lack the knowledge to rectify the concern/ issue. Due to this inability to know how to correctly address the issue, they make up a response that is basically a lie. I'm ready to find a pharmacy with integrity and intelligent customer service pharmacy technicians.