Waitstuff UniformsWaitStuff Uniforms is a full service uniform and promotional apparel company dedicated to your satisfaction. In 2005 a career hospitality professional, and mom of three, created her fourth "baby" with the much anticipated launch of waitstuff.com. We truly value our customers intend to prove it every day.
Waitstuff Uniforms (waitstuff.com) has 190 customer reviews on Five Star Index, with an average rating of 4.2 out of 5.
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Clothing & Underwear · Surprise, Arizona
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Showing 26 reviews with 1 star · Clear filters
Irene C.
Returned the items supposed to get a refund in 1 to 2 weeks after they receive the items back. It's been a month after they received them back and no refund or emails. Has anyone else had issues like this?
Michael Ann C.
I came do a review of the items because I haven't received them yet
Jill S.
More than half my order was unavailable and refunded. Supply Chain issues, I get it. But how about working with me to tell me what is available , when its available? Customer Service??? Novel concept. I did get an email saying this is unavailable and here is a possible substitute but a refund was given with in the next 24 hrs - I had no chance to reply. I go to the website and it says available or not but it is not really true right? so How do i get what I need?
Response from Waitstuff UniformsJul 28, 2022
We are truly sorry, and we understand your frustration. We certainly would fix the supply chain disaster if we could. While we occasionally fail, since 2005 our business has been built specifically on our exceptional customer service. We are quite shocked at your statements based on the actions that we took including: 1. Sent detailed notification of backorders including the ETA. Communication via email, phone calls, and your account messaging at our website. 2. Emailed a detailed set of alternative options. 3. Provided you a clear set of choices including: Continuing with the backorder, exploring alternatives, cancel for a refund. You responded in writing that you choose to cancel for a refund. Most customers do not become angry when we issue a timely refund rather keeping your funds tied up. Again, customer service is very important to us, and when there are challenges we always try to make it right. In a world where small businesses have to compete against corporate giants for search algorithm placement, flagrant bad reviews are terribly harmful. Sadly, grace is the novel concept these days. We refuse to be bullied and wish you well getting what you need from another company.
Tracy V.
I can't post a review on the product, because it's taking way too long to receive
Engracia S.
Order was wrong, did not receive my 3 medium tunic navy peony pincord, but received 3 ladies essential easy fit pants, which I did not order addressed to someone else but the shipping box was addressed to me.
Ashley W.
I am STILL WAITING FOR THE RETURN FORM. This is very disappointing because the order arrived promptly. If someone could please email me the return label that would be greatly appreciated. Thank you.
Rosie L.
I was supposed to get my items a week ago after getting and email saying my order is on back order and I still have not received my order.
james M.
I have called you three times with no response and no idea about this order and when, if ever it will be delivered. Your customer service stinks.
Response from Waitstuff UniformsDec 22, 2021
Hi James, Thank you for your grace. We sent you an email on 12/20/21 explaining that our staff was recently impacted by COVID illness resulting in a lack of communication. In addition, the industry is currently experiencing major supply chain and staffing issues causing extensive delays and backorders. The email also let you know that your item was currently backordered with no estimated replenishment date from the manufacturer and that we had issued you a full refund. We do apologize and wish you well!