WagnerReviews of wagnercompanies.com

Response from WagnerJun 19, 2024

Thank you for taking the time to leave your feedback. We're genuinely sorry to hear about your experience and apologize for any inconvenience you may have encountered. We reached out to you for more information to better understand the situation and assist you further, but we did not receive a response. Based on the details provided in your review, we believe there might have been a mix-up, and your feedback may have been intended for a different company. We strive to ensure all our customers have positive experiences, and your feedback is very important to us. If you have indeed experienced an issue with our company, please contact us directly at 1-888-243-6914 so we can address and resolve your concerns promptly. We value your feedback and hope to have the opportunity to make things right.

Response from WagnerMar 20, 2024

We're sorry to read about your experience, Mike. Although this issue appears to be on FedEx's part, we've refunded your shipping charges for the late delivery. You should see this refund on your credit card in the next few business days. Should you be so inclined, we'd appreciate your willingness to update your review once the refund is received. If you have any other questions or concerns, please contact a member of our Customer Service team at 1-888-243-6914. Thank you again for your business! Sincerely, Paul

Response from WagnerMar 15, 2024

We're sorry to hear about this, Greg. We are always working to provide the best online experience for our customers and appreciate your candid feedback. We'd appreciate hearing more about your experience so we can better understand the issues you were having. If you have a moment, please give us a call at 888-243-6914 and ask to speak to a Customer Service Representative to tell us about it. Thank you, Sierra

Response from WagnerMar 15, 2024

We’re so sorry to hear about your recent experience with Wagner. We attempted to reach out to you via Trustpilot to get more information from you about your experience, but unfortunately we did not get a response. If you still need help or would like to tell us more about this experience, please reach out to us at 888-243-6914 to speak to one of our Customer Service Representatives. Thank you, Sierra

Response from WagnerApr 20, 2023

Thank you for the feedback, Brad. I'm sorry to read your frustration with recent changes to our checkout process. Our IT Team has identified the problem that resulted in us having to implement this less-than-ideal checkout solution and is working to rectify it. Please know this is not how we strive to do business and we are implementing changes to ensure this issue does not happen again. -SG

Response from WagnerAug 13, 2021

Hello, Marsha! This issue has been followed up internally and it appears you are currently in contact with one of our excellent customer service representatives working to resolve this matter. We sincerely apologize for the delay in resolving this issue.

Response from WagnerAug 13, 2021

Thank you for bringing this to our attention, Marcia. We will investigate this issue right away. We appreciate you letting us know!

Response from WagnerAug 3, 2021

Thank you for bringing this to our attention, David. We will investigate this issue right away. We appreciate you letting us know!