Wacoal is a manufacturer of women's lingerie and underwear, founded in 1949 in Japan by Koichi Tsukamoto.
Wacoal (wacoal-america.com) has 27 customer reviews on Five Star Index, with an average rating of 1.6 out of 5.
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Clothing & Underwear · Yonkers, New York
Excellent
Clothing & Underwear · New York, New York
Excellent
Clothing & Underwear · Pennellville, New York
Excellent
Clothing & Underwear · Ozone Park, New York
Excellent
27 approved reviews, newest moderated first
Frustrated
Ordered a bra with band size 38. The one that arrived measured 29.5. I contacted Wacoal three times so far, requesting that I not be charged for return shipping since the product was defective ( it was marked 38). None of my e mails have been answered. Update: I received a reply trying to explain the size differential. Ridiculous, but at least they responded.
Sandy M.
Customer service is awful! They tell you they will call you back and do not. Supervisor on the third attempt was rude and argumentative. I had bought and worn same size for years and thought there would be no reason to expect different but the bras are too tight! I didn’t discover this until I had washed and worn them since, again, I had no reason to suspect. I was told there was nothing they could do for me at all. I bought these in good faith that they would fit the same as all the others, but my faith was rewarded with too bad, you are out of luck. No thank you for the years as a customer. Well, I am finished now. Don’t waste your money, this company has no honor.
Mireille M.
I bought lingeries from Wacoal UK, although the company was quick to send the items, they are a nightmare to return them. I am still waiting for a refund 3 weeks later, when I managed to get someone from their customer services to contact me, they refunded me the wrong items. Now I cannot get hold of them. So bad, I can’t believe they are running a legitimate business.