WacoalReviews of wacoal-america.com

Customer service at Wacoal is an actual joke. I will NEVER order from Wacoal again after this. I previously had been an extremely loyal customer for a number of years. I reordered my usual bra style from them (my weight has not changed, so I ordered the same size I always get - 40DDD) and for some reason the wires were digging into me horribly in my armpits. So I decided to ask for my money back, but they absolutely refused. They would only offer me store credit. So I returned the bra, got my credits and I ordered a new style. Despite also being a 40DDD, the bra was extremely small, and the straps and band were the same width as a 34B bra would have. That's odd, I thought; why is the sizing so inconsistent, and why would it not have a wider band and strap like their other larger sized bras have? So I emailed them to ask, and they said it's "just the way it was designed." Okay, so... it was poorly designed. Not a stylistic preference, but a fundamental structural failure, and an inconsistent sizing system. I understandably returned that one, too. Each return has taken weeks to be processed, and they no longer even bother to let me know when it's gone through, where they sent it to/how they processed the return. I'm SO beyond done with this months-long quest to get a bra that actually fits me and supports me properly. Next time I'll go somewhere that knows how to make a halfway decent bra and has a halfway decent customer service/returns department. Absolutely ridiculous.

I ordered the Basic Beauty Spacer Underwire T-Shirt Bra for $68, and when I received it, I took it off and tried the bra on. I immediately took it off because it was extremely uncomfortable; the material is scratchy, cheap, and plastic-like. I packaged it back in the original packaging. Wacoal does NOT accept returns if the item has been worn. I didn't wear it; I tried it on. Do NOT order from this company. This bra was the worst. I wish I had read reviews before I ordered it.

I wish I read reviews before buying from this company. They must be seconds!!

Very Disappointed with Wacoal – Poor Quality and Terrible Customer Service I purchased two bras from Wacoal and couldn’t be more disappointed. The underwire started sticking out and actually jabbed into my side, causing pain and making the bra impossible to wear. For a brand that charges premium prices, I expected much better quality and comfort. What made this experience even worse was dealing with customer service. When I contacted them for help, I was told they couldn’t accept the bras back because they had been worn. How was I supposed to know the underwire would dig into my side and hurt me without wearing them? It’s ridiculous to expect customers to keep a product that causes them pain simply because they had to wear it to discover the problem. I am now out over $100 for two bras that I can’t even wear, and Wacoal has done nothing to make the situation right. Their lack of concern for their customers and unwillingness to stand behind their products are extremely disappointing. I will not be purchasing from Wacoal again. If you’re spending your hard-earned money on bras, you deserve quality products and customer service that actually cares when something goes wrong. Based on my experience, I would not recommend Wacoal. Save your money and shop elsewhere!

Zero customer support. Obvious or, one has to wear a bra to figure out if it is a right fit. At $100/bra they only allow refunds with all the tags in place, which is completely impractical. I measured as per sizing instructions and the order I recieved did not fit... Way too big, in fact. Would not trust this company with my hard earned money again.

despite two chats online and assurance that I would receive a credit card refund, I have now received a store credit; I cannot use because I need a bra in the return size with a shorter center gore; I ordered the one the first chat person told me was the shortest in my size; its band size is smaller because it is not available in larger size; too small around; there are no more choices in the largest size with a shorter center gore; the underwires protrude out in the center; I kept the one I opened and returned the second one of the same style and color in its original unopened plastic bag; I have now looked through the rest of the website offerings; I am too large; also, second chat could not find order; I gave them tracking number; then they found it

Truly outdated horrible return policy, they don’t pay for returns or even offer standard return price. I had to pay 30 dollars to ship my return to them. I will never buy from this brand again, it’s a shame because they are comfortable bras, but you can’t offer online shopping, especially for bras, and make people pay exorbitant prices to make returns. This is a big company too, not some small boutique business. I feel completely ripped off and foolish for ordering from them,

A terrible experience. I ordered two bras from Wacoal and both arrived deeply and permanently creased, as though they’d been crushed under something heavy. I contacted customer service and provided photos. I was advised to try them on to “see if the creases would naturally smooth out,” and even to wash them. After going through all that effort—for two brand-new, expensive bras—they were still badly creased. I followed up with additional photos, as requested, only to be told they found “no indication of a manufacturer’s defect.” I was instructed to return them at my own expense, paid $22 in shipping, and still have not received a refund for the bras. This entire experience has been time-consuming, frustrating, and frankly insulting. Shame on Wacoal for treating a loyal customer this way. I am appalled—and no longer a customer.