VvsboxReviews of vvsbox.com

Response from VvsboxJun 11, 2026

Dear, It is actually very common in the jewelry industry for the same or similar designs to be produced by different factories. However, even if the design looks the same, the quality can vary depending on the factory’s craftsmanship, materials, and production standards. We work with experienced factories and ensure our products are made with carefully selected materials and quality control. Thank you for your understanding.

Response from VvsboxJun 2, 2026

Dear, We are sorry to hear about your experience. However, our materials are consistent with the product description on our website, and our moissanite jewelry is designed to pass standard diamond testing under normal testing conditions. Please note that, except for 24K solid gold, no jewelry can be guaranteed to never oxidize or fade. All pieces are finished with a protective coating to help maintain color and extend wear time. Proper wearing and care are also very important. You can refer to our care and craftsmanship guide here: [https://vvsbox.com/pages/craftsmanship-maintenance](https://vvsbox.com/pages/craftsmanship-maintenance) We are committed to quality and stand behind our products. Thank you for your understanding.

Response from VvsboxMay 13, 2026

Dear Customer, We’ve received your review and are truly sorry for the unpleasant shopping experience. Our moissanite comes in different grades. High-grade moissanite can pass the tester, while lower-grade ones may not due to their internal structure. High-grade moissanite costs over four figures, while our option offers the best balance of clarity, brilliance, and affordability. The only drawback is slightly lower thermal conductivity, meaning it may not always pass a diamond tester—but it is still genuine moissanite with great sparkle! If you prefer a high-grade, fully testable moissanite, you can choose from these links. If you're looking for the best value, our other products are a great choice. After all, affordability is also an advantage! https://vvsbox.com/products/3-5mm-s925-sterling-silver-vvs1-d-moissanite-tennis-chain https://vvsbox.com/products/8-10mm-moissanite-prong-cuban-chain-in-s925-silver https://vvsbox.com/products/8mm-vvs-moissanite-buckle-cuban-necklace

Response from VvsboxApr 27, 2026

We are truly sorry for the long delay and the frustrating experience this has caused you.We completely understand your disappointment after waiting such a long time without receiving your ring. Please kindly reach out to our customer service with your order number, and we will immediately check your order status in detail for you and properly resolve your issue as soon as possible. We will provide a proper solution and reply to you promptly.

Response from VvsboxApr 14, 2026

hi,dear. Our product prices are based on production costs, and our items are indeed made with real moissanite, not glass stones.If you have any further questions, please feel free to contact our customer service team—we are willing to assist and resolve any issues for you.

Response from VvsboxMar 27, 2026

Hi there, We’re truly sorry to hear your experience fell short of expectations, and we apologize that the pendant and chain didn’t meet your hoped‑for quality. Your satisfaction means a lot to us, and we take feedback like this seriously to keep improving our products and service. If you’d like to resolve this further, please feel free to reach out to our customer service team directly — we’ll do our best to assist you with a suitable solution. Thank you for sharing your thoughts.

Response from VvsboxMar 27, 2026

We are extremely sorry for your terrible experience and the frustration this has caused.We sincerely apologize for the 3-week wait without tracking or delivery—this is absolutely not the level of service we aim to provide. Please send us your order number privately, and we will immediately investigate your shipment, locate your package for you right away.We take full responsibility for this issue and will do everything we can to make this right.