VuestayReviews of vuestay.com

We rented a Delaware property from Vue Stay, advertised, in the first sentence!, as "beach house with pool access." We are a group of six, two with disabilities that prevent them going on the beach, which is why we picked a place with a pool. We didn't have pool access for all but 1.5 days of our 6-day trip. Seems the homeowner didn't pay her dues. But that's their problem, not mine, though it because something I had to deal with for hours over the week! Vue Stay every single day told me this person would fix it or that person would call me. None of those things happened. The trip was ruined. They refunded me a ridiculous $120 of our $1600+ fee. Never again. Stay away from this company.

(1/5) Disappointing cleanliness and storage issues at Unit A323**Virginia Beach. We stayed at The Sanctuary - Blue Lagoon A323, and the unit did not meet basic standards. Upon arrival, the apartment was visibly neglected, with sticky floors and counters, dust, hair, sand on the dining table, dirty carpets, and no initial soap or shampoo. The unit also felt partially used for storage, with the coat closet filled with cleaning appliances and a huge rolled-up carpet sitting in the master bedroom. Management sent two cleaners on our second day, and a staff member named Shushanna eventually brought paper towels and toilet paper. While the bedrooms and windows were cleaned, many issues remained: the kitchen cabinet doors stayed sticky, food was left in the dishwasher, the towel holder in the bathroom broke, and the storage items and large carpet were left in our space for the entire duration of our stay. Overall, the property requires much better oversight and deep cleaning.

We stayed at the 19th Hole Lakeside in Eagle River, Wi this July 11-18. The property is in a convenient location and is spacious. However, it has a very old stove, dishwasher, washer and dryer. None of them worked well. It appeared neat and is decorated very tastefully but was not very clean. There is no beach area and is on the busy Eagle River. The front deck and pier have badly peeling paint. Because of the convenient location we considered renting again but were told we had to wait until 365 days prior to renting to see next years availability and rates. The rates went up over $300/day. I texted VueStay to question the significant increase and received an AI type of response that did not address my question. I talked to a person today who was pleasant but didn’t have any knowledge of the property. I would avoid VueStay in the future.

Our beach vacation was June 6 through June 13 at Bethany Beach. We had stayed at this rental property before. I gave it a 5 star rating in 2025. This year our air conditioner did not work the entire vacation. Had repair man there 2 times, unit kept freezing up. The day before we left the 2nd repair man came, said it needed a part and they would have to order it. When I contacted Vuestay a number of times requesting some compensation for not having air conditioning. I eventually got an email from Mike (who should not be in customer service) that said "Sorry for the inconvenience, I can credit you $25/day for the AC. 7 days at $25 = $175. I will process the credit today." Our rental property was $2610.00. $25 a day for no air conditioning is unacceptable. I reached out again. My last correspondence from them was July 16 stating they are still currently waiting for an update from their local team and will keep me posted as soon as they hear back from them. Very disappointing. When I booked this rental, it was through Vacasa whom I have booked through many times before. They were excellent, but after I booked the rental Vuestay took over Vacasa. I will definitely be looking for someone else to book my rentals through. Please note this 1 star review is for VUESTAY. I would still give the rental a 5 star. I hope the owners find a different realtor to rent out their property.

DO NOT BOOK WITH VUESTAY! WE have been vacationing in the Lake Michigan/southwest Michigan area as a family now for 10 year - always wonderful - but this year with this company - HORRIBLE! Booked with vacasa and VUESTAY took over our booking. MOST WE HAVE EVER PAID! $4600 for a week When we got there on Sunday we let them know that the AC didnt seem to be working correcting, by Monday there was a SMELL in the kitchen and we realized the dishwasher was FULL OF DIRTY DISHES and DID NOT WORK - WE let them know. They sent their HOUSEKEEPER over on Tuesday to "verify the issues". WE had to WASH SOMEONE ELSES dirty dishes and then wash our own EVERY DAY OF VACATION!! We had to change our menu due to NO AC WE had the AC set for 65 degrees - it was 85 in the house!!!! EVERY DAY we asked when they would fix SOMETHING and for SIX DAYS STRAIGHT were told " YOUR ISSUES are being reviewed and given top priority, we will get back with you" and they NEVER DID!!!! THey simply did not care! Here we are 3 weeks after the vacation and after demanding a compensation they offered $250 for our inconveniences. WHAT?!?!?!?! When we paid 4600.00 and had issues all week and they did NOTHING! THAT is such a slap in the face. THEY ARE LIARS and DO NOT GIVE A CRAMP about anything. WORST VACATION EVER!!!! Thing is, we rented this same house 2 years ago through VRBO and WE LOVED IT! WE rented another rental in this area that the FRIDGE went out and within 12 hours had a brand new one in the kitchen! Vuestay could have done something to help - but chose NOT TOO! I am reaching out to the better business bureau - THEY NEED SHUT DOWN!

I rented 201 N Edgewater condo in Bethany Beach Delaware for a one week vacation and unfortunately it was an extremely disappointing experience from the moment we arrived. On the first night, we discovered that the air conditioning was completely non-functional. The indoor temperature was over 85 degrees especially with a 5 month old baby. Sleeping conditions we unbearable and it significantly affected our entire stay. I contacted Vue Stay immediately and after2 days a technician did come out and confirm that the AC was broken.Despite this,no meaningful solution was provided. We were not offered an alternative unit, temporary accommodations, or any adequate resolutions. The only "fix" offered was 2 box fans and it was 95 degrees outside at night. Since returning home, I have made well over 30 attempts to contact the property management team to discuss this issue and everytime they take my info and have yet to respond. This experience is frustrating, uncomfortable,and unacceptable given the cost of rental. i would strongly caution others before booking this property or any other property managed by Vue Stay. Today is 7/22/2026 and I have still not heard from them! I told them if they would have advertised the unit with no A/C in the middle of July they would have not been able to rent it.

VueStay acquired my Vacasa reservation. Not one single thing has gone well with the transition. Multiple phone #s, different listing photos on various sites, conflicting answers to questions about property, agents who seem to have no experience or training, one particularly rude agent who could not handle a basic question about whether my insurance carried over. Worst rental experience ever - and I am a frequent renter on multiple platforms. I would never use this company again as a guest or property owner.

Would Rate 0 Stars if possible. I reserved a Vacasa Rental earlier this year for Ocean City, MD for $3,000. 2-3 months prior to our stay I received the email that Vacasa had been purchase by VueStay. The switch was fine as I was still able to pay the remaining balance (even though their system never updated showing it was paid) but the problems did not truly begin until I arrived. Upon arrival the code to enter the unit did not work, we called the number and were greeted by a customer service agency in another country who let us know a local team member would contact us. Within 15 minutes a local team member did contact us and provided us with a second code to the second lock box that was supposed to contain the physical key. The box was empty. Within a half an hour a team member arrived and reset the key code so we could enter. All team members who arrived during our stay were in regular clothing and seemed to allude to what other reviewers are saying that they may just be independent contractors not actual company employees. The company and the team member were not at all concerned about the physical key being missing even though that physical key could bypass the keycode and whoever has it was able to enter our unit at anytime. Upon entering the unit you could tell it was well used, the photos we were provided were from Vacasa and obviously dated as the carpet was quite dirty and stained, there was sand on the floor, the dishwasher was broken with a post-it note attached saying "will be fixed ASAP", 3 ceiling lights in the house did not work and every TV Remote was missing. The bathrooms were the only thing that seemed to be actually cleaned, the sheets were all stained in yellow and dried blood as well as the comforters. There were numerous amounts of trash beneath each bed (bus tickets, red solo cups, paper towels, etc.) The closers were filled with piles of used sheets used pillows. But the worst part would be the master bedroom drawers. It was obvious they were not opened or cleaned as there was dust, old nail files, bottle caps, trash and worst of all a used full condom in the bottom drawer of the large dresser. After finding the condom I reached back out to the local team and they sent another team member over to clean and provide new comforters and sheets. They brought one comforter, threw away the condom and sprayed with bleach. They had to return with more sheets. The main company line and the local team were not concerned at all about us having younger children (1, 3, and 6) in the unit and the condom being found by them. I was offered $150 (half of the cleaning fee) after complaining regarding everything above and advised they would reach back out to me to provide a further refund as We arrived on a Saturday and it was not until Thursday that they came out to "fix" the dishwasher. They put a cleaning solution in, started the dishwasher and advised me to remove the empty cleaning solution once the cycle had ran through. When the cycle was completed, the cleaning solution was still full. I did not reach back out as I had 1 1/2 days left and did not want to deal with calling the customer service line again. That evening (Thursday) we found the tv remotes under the couch as well as a pile of muscle relaxers (no one in our family takes or is prescribed these). Again, Vue Stay did not care about the danger those posed as we had a 1 year old with us. We were offered $100 more after I reached out upon check out. They advised me "At this time, we have completed our review and will not be issuing any additional refunds or responding further." Will not be booking with VueStay ever again, honestly was agitated that I was forced into booking with them anyways as I never intended to.