VuduReviews of vudu.com

I purchased an hdx title a few months prior to the release of a 4K title (uhd). I was told since I did not purchase it the last 30 days i would have to purchase again at full price. Apple upgraded for free with no hassle. The second issue was somehow charged for the same movie twice with the exact same quality, no difference at all but didn’t know this this until i questioned. Same situation. They would not refund or credit me because of this 30 day nonsense. They solve zero issues when I contact support. They are one of the worst companies to deal with for support. Apple is a much better streaming platform due to this. I hate Vudu

Contacted VUDU customer service twice about converting account from Walmart to the new Fandango Vudu site and they gave me reference numbers for each call with promises that the conversion team would contact me but they haven’t responded. I even had the customer service send me an email confirmation and after failing to follow through, I emailed them back and as of this review (4 days later) they have not responded. Not very customer friendly. I had around 200 movies/series in my Vudu acct that cannot be accessible through them until resolved. Wouldn’t recommend them to anyone. Use another service that cares.

VUDU will screw you over. You stay a loyal customer for over 10 years and then they remove the option to download content to your pc laptop for offline travel viewing. When you contact their support team, and try to navigate the language barriers, you are simply told that you agreed to the updated terms and conditions and to go buy an Apple product or use your cell phone for viewing only. I bought the movies. I signed up under the premise that I could download to my pc. If you don't want to give me that option anymore, then refund me all my purchases.

Customer service never responds to my emails even a week or more after the 72 hours they say it can take.

A rental I purchased wouldn’t play . I tried resolving the issue with the company and they were extremely rude and wouldn’t give me a refund .

I have been a VUDU customer for many years. I have over 2700 movies there. They have the largest selection of movies to choose from with the possible exception of iTunes. That is about it for praise because Fandango has destroyed any other positives that were once there. 1. Their customer service is virtually non-existent. Wait times over an hour on the phone. Unanswered emails. Rude representatives. 2. Quality control. Their apps *Smart TV and phone (android) are more buggy, as is the website. Login problems. MA movies ported to VUDU not available after purchase. Movies bought at HD later downgraded to SD. The list goes on. 3. Even though I have gigabit internet, I sometimes get buffering but it is difficult to pin that on VUDU. So, I switch to another service like Prime Movies... no buffering. Back to VUDU... buffering. Even so, VUDU blames it on something else. They are experts at the tech support shuffle. As a "reward" for their poor practices and disregard for their obligations to their customers, I no longer buy movies from VUDU but I watch my movies almost exclusively on VUDU. All of the expense, none of the profit. It is a risky proposition if this approach were to catch on. If VUDU closed down, I would lose over 600 movies, but it would be worth it to me. I used to love VUDU when Walmart owned it but I have come to despise VUDU Fandango.

Called many times, selected multiple options to possibly speak to someone. After 15 minutes I hung up. Sad to say I've been a customer since 2010, with over 400 movies in my library. Sad!!

Worst company ever. I wasted $18 on discount codes that just sit in my account and can't be used. I've emailed several times and never get a response. Stupid company.