VuduReviews of vudu.com

Used Vudu for nearly 10 years. They will change terms & erode the accessibly of titles you "own". I had over 75gb downloaded for offline travel viewing. When Vudu updated they removed offline viewing without notice. I had to call customer service to confirm this was the case after the play button was removed from movies. Users had to manually find & delete the now useless downloaded files. The requirements to play UHD or anything on a PC are now absurd. After more & more restrictions Vudu is near unusable for anyone who values a little flexibility.

We purchased for our daughter (a minor) a movie under the wrong account (similar email addresses) and when we tried to get the movie transferred to the correct account or a refund issued, we were told our daughter would have to verify the account even though we verified the PayPal account we paid through was ours (the parents). This is the worst customer experience I have ever had from any company.

Wish I could leave no stars. I like having Vudu but if you need help, forget it. I received no solution. And its customer Service is based in India. I think she said she couldn’t help because she didn’t know or didn’t even offer to try & help me. Argh! Should have gone with Prime for my streaming library!

So after buying the last couple of movies, I noticed my streaming quality only goes up to HDX. Mostly everything I buy on the app is UHD (and yes all my devices are UHD HDR+ compatible). Started a chat at around 7PM (my time) and waited almost an hour in the queue. Finally connected to someone and went through their basic troubleshooting. That didn't work. After that, I was told she was going to send an email to create a Case Number. Usually a case number is generated prior to ending the chat so you can at least have a reference in the event you don't get an answer or need a follow up. Here it is at 9:00PM and no email to start the investigation. Seems to me that as long as they get your money they'll put you in a queue to wait until you give up and stop trying to contact them.

You would think they would give you some notice that they were going to be doing updates but no. you call in and after long wait get told 24 hours for updates in the system so I can't watch anything for a day.. now I know its a day and I can find something else but you should give notice of updates you know are going to take the whole system offline for extended time. and whoever you have working could care less.. you could hear it in there so sorry thanks for your understanding in their who cares attitude.

Horrible company. Got a voucher at grocery store that said free movie and in tiny print it said that only pertained to in theater movies. I didn’t see this because it was so well hidden and they charged me for the movie. What a scam!

I purchased a BluRay which included the Vudu digital download of the movie. Vudu has made changes, branching from Walmart. When purchasing a couple movies recently I saw that my other movie is not in my account. I reached out and was told they had no record. I provided the email receipt (record) and followed up numerous times. They have not responded nor restored my movie purchase. That was over a month ago. Poor service. I regret my recent purchase. I could have used any service for the same price.

Worst customer service ever! Purchased a movie with my phone app three times but couldn't watch it on my TV app and they were no help! Spent a half hour on the phone and all they said was too bad.