VuduReviews of vudu.com

First off, I purchased movies and redeemed codes from the time when Walmart owned VUDU only to have several of those titles disappear from My Movies and customer service give some dismissive response about not having any confirmation of purchase. It wasn't a lot of movies, but I kept documentation of actual dates of purchase and redemption of those movies into my account only to be told by customer service that they have no record of the movies that were previously in my VUDU account, and there was nothing they could do for a long-time customer with over 3,000 purchases. Then tonight, I tried to purchase a $4.99 Weekly Movie Deals only to be told by customer service that it doesn't matter that VUDU is advertising the movie at $4.99, it is not on sale and is actually $17.99. This is clearly deceptive advertising and a 180-degree pivot from customer service that was so helpful and positive in past years. Buyers beware! There have to be better companies than this one where you won't be swindled and mislead by dishonest business practices.

If negative stars was an option, I would choose that. This company is hands down the worst customer service ever! I rented a movie I meant to purchase and they will not provide credit towards the purchase. After I have purchased so many movies, i expected better!

Completely worthless company. Did not honor promo code, changed settings of movies, deceptive practices, completely incompetent customer support. This company is the absolute worst I have ever experienced!!

I really there was a way to leave 0 stars, but I had to leave the one in order to tell people about this terrible platform. I can never seem to redeem my digital codes and, like someone else said, there's no good way to contact them. They only have email support, which people don't answer for days sometimes weeks at a time. I received a "We will be escalating your case to our higher level of support for further review. Please allow them time to investigate the issue and reach out to you with a resolution" email 2 weeks ago and haven't heard a thing, even after following up twice. Also the platform is always buffering and I can't watch what I purchased anyway.

I purchase 4k ultra with digital codes most which have no expiration dates, I started adding those codes into a vudu account at 1st went smoothly no issues, however now several purchases will not redeem I get nothing but a message that reads "something went wrong please submit again" no matter how many times I re-enter and submit same crap, opened the case via Vudu customer support they ask for receipts pictures code etc. and that's as far as it goes no resolution, and now to make matters worse some of my 4k purchases which originally took are now downgraded to hdx rather than UHD and am now being given an offer to upgrade back to 4k which I originally had for an additional fee, that's ridiculous, How many times do I have to pay for what I already purchased,

They have a good selection of movies and series. Unfortunately, I was charged twice for one purchase. I alerted them, and they asked for everything but a DNA sample. It's been three weeks since they "escalated my case to the higher level of support for further review." I have heard nothing. They have no number to call or an online chat. It's only email. Vudu will screw you.

I wanted to rate a zero but that's not an option. I rented a movie on the site the other day. Due to buffering I couldn't watch it so I came back to it a couple days later and it won't let me watch it . Contacted customer support and they told me it wasn't buffering, pretty much calling me a liar . Did the problem get fixed ? NO. Money back ? NO .. now I know why they are only rated at 1 star .. use your money wisely , choose Redbox

Do not buy a Vudu gift card. Trying to scratch the PIN number is awful. This is the second gift card I received as a gift. I had the same issue before. Customer Service is useless in helping me redeem the card. My family wasted their money because I can’t redeem the gift card.