VuduReviews of vudu.com

Very dissatisfied on how they handled my case. It takes them forever to reimburse my money. When you call customer service all they say that it's in the higher up and it was being processed. I'm definitely thinking about switching. I've never seen such a long turn around. Erica Sustaita

Dosen's work dont give them your credit card

I noticed several of my movies disappeared. Contacted support via email and was told someone would reply soon. Over a week later, still no response. Finally I called and was told that my movies were removed retroactively because my receipt email didn't match my Vudu email. Vudu cannot be trusted.

The main reason my family used VUDU was because they offered a filter (Family Play). We purchased some videos from them because we thought we would be able to filter them. They got rid of Family Play so the videos we purchased are no longer useful to us. We could not receive a refund. We will be purchasing from Amazon from now on. Amazon works with Vidangel.

My first encounter with the VUDU app was on my new TiVo Edge. It seemed like a worthwhile thing, so I enrolled and gave them my bank card info. Afterward, I tried to watch a VUDU movie, but there was no sound. So I tried another one, same thing. And another, and another. NO AUDIO at all within the VUDU app. So I tried some of the other apps on the TiVo, and they all worked fine - picture and audio all good. So I contacted VUDU tech support and explained, in detail, what was happening. But all I got in response was generic boiler plate replies containing L-O-N-G lists of hoops for me to jump through. So I said, "no thanks, since all the other apps work just fine, this must be a *you* problem, not a *me* problem. I'm not going to muck up my system, nor jump through a dozen hoops for the sake of one (1) misbehaving app. Please cancel my membership and expunge my bank card details from your system." And the reply was yet another meaningless boiler plate. UPDATE: Since writing this review, I noticed that VUDU is also an option on my Roku device. So I tried it, and it works fine. No audio problem on the Roku, which convinces me even more that the no-audio problem on the TiVo Edge is a VUDU problem, and that mucking up my system and jumping through hoops would NOT have solved it.

Program usually works but if you have an issue good luck ever getting them to fix it or even contact you. Worst support ever.

Scam! Non secure with your credit card. Do not use vudu. It’s obviously own by BLM. Do not use Vudu or you’ll live to regret it.period!!. Turned my account off after I spent hundreds and hundreds of dollars because I filed a complaint. So all my movies , gone! No wonder why I see horrible reviews.

Purchased Bad boys for life... tried to watch it a few times recently along with mercy and keep getting a play back error. Customer service said I could not get a refund because it has been played smh... if i Purchased something I would like to watch it when I want. Will not be buying anything from them EVER! EVER! AGAIN! A WASTE OF MONEY 💰.