I cannot actually review Vudu and their streaming service since they do not accept the type of device that I use. I would like to review their technical rep., Edgar. Edgar was an absolute pleasure to work with. I would like to give Edgar five stars but since this is also a reflection of Vudu I must be honest and say that "I am disappointed that they did not mention that I could not use the Verizon Broadband system." Edgar was generous, bright, and very knowledgeable. He gave me a credit as well as a refund, now that is great customer service. Thank you for your excellent customer service skills.
CL
Clayton
Never had a major problem with Vudu
Never had a problem with Vudu, it seams people love to hate on companys on review sites. I own over 330 movies and TV shows from the service.
1) the steaming is good quality from the site, I stream in HD and UHD all the time from the site. if you have issues with quality, it most likely is your internet provider and you own connection. usually it is not on VUDU's end.
2) this is NOT a subscription site!! it is a site where you PURCHASE and RENT digital movies and TV shows!! if you signed up for a subscription you are most likely not on the legit VUDU site and may be on a scam site!!
3) The content provided and digital redemption codes found in DVD's and Blu Rays are not provided by VUDU and are up to the Movie/TV distributors discretion. Not all distributors/producers have contracts with VUDU so the codes may not all work on the site. But to be fair a vast majority do!! and VUDU is partnered with other sites like amazon, movies anywhere, and itunes so chances all..but not always, if you buy the movie on one of those sites it is also available to stream on VUDU as well if you link your accounts to it.
4) customer service, I've had a few problems with promotions and codes not working as advertised, but after a few emails i got them resolved. The latest with with a Indian Jones Complete Collection i bought on Blu-Ray that had an offer sticker on it for a free digital copy if you scan your walmart receipt. Well I scanned the receipt and did not get the digital copy, but after a few pictures and email, VUDU added the movies to my account and resolved the issue. Linking your Walmart account to VUDU and scanning your receipt with the walmart app usually adds the movies you buy physically to your digital collection if the Movie Producer has a contract or is partnered with VUDU. Disk to Digital also does not always work as well, but this is also due to the movie studios and not VUDU since movie studios and producers are still in the stone age most the time when it comes to digital or would rather promote their own streaming service (Disney). Vudu also was able to fix my issue with merging my accounts when I originally signed up to VUDU and didn't know i had an account already through Wal-mart, which I did not lose any movies I had and made digial copies via Wal-mart receipts possible.
5) never rented from them since I prefer to buy my movies, but if you rent from them and don't watch the movie and the rental expires..that's on you. It would be no different then getting a late charge on a rental from a video store.
6) The digital store prices sometimes are high, compared to just buying it physically. But if you wait for sales you can get many great movies for cheap!! sales are common and change weekly!! the $5 weekend sales are the best! Also early access on new releases are great and I collect my movies both digitally and physically and VUDU being connected to Wal-Mart often times allows you to buy new movies on disk along with digital and mails you the disk when it is released.
7) plenty of free content is available for no purchase, just sign up and create an account. If you have a Wal-mart account online you most likely already have a VUDU account as well since I'm fairly certain Wal-mart owns VUDU. The free content is mostly older stuff with commercials in the middle of the stream from time to time, but its free. and the content is changed out periodically for different movies and shows, usually monthly. Basically even if you never plan to buy anything on VUDU, its still a decent app to have just for the free content alone.
8) stream with almost any device. I stream my content mostly on my PS4 in my living room. but just about every smart device has a VUDU app for it. I cut the cord last year and between VUDU, Netflix, Hulu, Amazon Prime, Youtube, and Funimation I never have a lack of something new to watch.
Digital is the future, and I'm taking full advantage of it due to convenience and variety.
AH
Allan H.
Fantastisk service som virker!
Top kvalitets streaming service. Andre firmaer burde tage ved lære af vudu.com, når det gælder on demand video. Kvaliteten er supergod og det fungerer upåklageligt. Vi er flittige brugere og det vil vi blive ved med.