VuduReviews of vudu.com

The purchases I made when the company was called Fandango were lost apparently when they changed their name to VUDU and now all of a sudden I can’t access my account anymore and they are saying that I will have to go buy a roku device to be able to access my account again. The same tv that I have had for years and came with Fandango/VUDO app installed on it.

My account got hacked and someone rented a movie using my PayPal account. Every other online merchant, when you use PayPal, makes you log into your PayPal account for every purchase, which is good security. Nope, not them. After you attach your account, anyone can use it at any time, apparently. Also, HUGE security problem: There is no way to remove your PayPal account yourself from your account. I changed my password and emailed them immediately and asked them to refund me for the fraudulent rental and immediately remove my PayPal from my account. They didn't respond for over a week, and then said they can't refund my money if the video is already watched. I reminded them that I didn't rent it, my account was hacked. Then, highly implying the hack was either internal or they have *terrible* security, a few days after I changed my password, there were two more charges on my account, because they still hadn't removed my PayPal as requested. I emailed them again saying they needed to remove the new charges because it's clearly not my fault that they hadn't removed my PayPal, and asking again for it to be immediately removed. Over a week later they responded, saying pretty much exactly the same thing, but at least they removed my PayPal from my account. They still have not refunded my money, and keep telling me I need to provide like 10 pieces of personal information (so they can sell it to whomever) in order to refund my money. This is clearly ridiculous, as they do not need all that information to refund my money. I even said a credit would be fine, but they won't even do that. Worst customer "service" that I've seen in quite a while, and their security is garbage. If I didn't already have a dozen or so purchased movies on there, I would just cancel my account directly. DO NOT give them any credit card or PayPal information. Do not trust them with anything. If you haven't purchased anything from them, do not use them at all, ever.

ABSOLUTE SHIT ! Never works , always forcing me to change my password and then just prompts you to call their dog shit customer service . Total TRASH.

Went to watch one of my favorite movies that I purchased a couple years ago, that I've watched numerous times over the years, and have zero doubt that I purchased it, only to find it was no longer in my library. I called customer service. They claim they have no record of me ever purchasing it. It made me wonder how many other movies have gone missing that I didn't notice, so I made a list. My library says I should own 390 movies, however there are only 383 when counted. 7 movies they have stolen. I went back through my receipts and found 3 of them. Sent vudu proof, they claim there's nothing they can do about it. They are theives. I don't recommend purchasing anything from them!

My account got hacked on Jan 3rd and someone used my account to rent a movie. I immediately changed my password and attempted to remove my payment method (PayPal). Not only do they not offer 2-factor authentication to log in, but they don't even ask for a PayPal login/password when charging the account, like nearly every other website who uses PayPal does, so anyone who can hack my account can use my PayPal to rent movies. I reported the incident immediately and asked them to remove my PayPal account from my payment methods. It's now Jan 27th, and after multiple requests, they still have done absolutely nothing and I now have two more fraudulent movie charges on my account. I have submitted the information requested (information they've had since first contact) multiple times, but they still refuse to act on this in any way. Even after changing my password to something much more complicated, the hackers are still using my account, which implies that it's either an inside job, or they have a pretty serious security flaw somewhere. I recommend nobody use them, or if you must, get them to remove your payment method ASAP and demand that they make it possible for users to delete their payment methods themselves, as I have done.

I rented "Wings of Desire" and it was in German with no subtitles. I applied for a refund and got a case # and no reply. Escalated to PayPal and they didn't reply to PayPal either. Took me 4 weeks until I got my money back. A silver lining was that Vudu charged $6.99 and I saw it on Prime for only $3.99. What scum!

Wow what a great service treating paying customer i can't logg in to the app and website for some reason it says login failed wring info even tho its correct info shame on you

BAD IDEA! buffers freezes have to back out of screen multiple times just to watch a movie or even one 30min episode of a sitcom it spins several times. Even though I've spent several hundred dollars on shows and movies, my paid for (a lot) shows are being moved from my "Continue Watching" are being removed 😡. Also there has been times where I attempt to watch, again, a paid for movie/show & it tells me "Sorry this show can't be accessed right now". I paid for it! 🤬