Ride Easy. Ride Free. VTUVIA Electric Bikes bring fun and freedom to riders of all ages. Powerful, reliable, and easy to ride — perfect for commuting or adventures. About VTUVIA Contact Us Customer Reviews Visit Website
VTUVIA Electric Bike (vtuviaebike.com) has 49 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
Also known as
vtuviaebike.com
Website
vtuviaebike.com
Category
Bicycles
Location
El Monte, California
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 43% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
I purchased the SX20 two years ago, I have a 20 miles riding every week. So far so good. I can enjoy the outdoor fun and pedal for exercise. low step through and stable system. Truly Knee free.
Response from VTUVIA Electric BikeOct 31, 2025
Thank you for sharing your experience! We are thrilled to hear that your SX20 has been reliable and that you are enjoying your weekly rides. It’s great to know the low step-through and stable system are making your rides comfortable and knee-friendly.
Best regards,
VTUVIAEBIKE Team
SS
Shilong S.
after researching several reviews and…
after researching several reviews and went with Vtuvia SN100, We ride both in the desert and on roads and these are perfect.I would recommend Vtuvia to anyone looking to buy a solidly built e-bike。
VI
Victor.
Where my bike dude
Well was easy to buy
Hard to get didn’t have what I wanted took substitute
Then tracking shipping was bad
Was in Calfi shipping facility
July 30 Never has shown leaving there
Even it says devilery the 6 Aug
So where is it ?
Response from VTUVIA Electric BikeAug 6, 2025
Hi Victor.,
Thank you for your feedback, and we're truly sorry to hear about the confusion and frustration regarding your delivery.
We want to clarify that your bike was shipped out promptly on July 31 via FedEx (Tracking #: 883197086580). It was picked up the same day and departed our Arcadia, CA facility shortly after. According to FedEx updates, your package has already arrived in Kansas City, MO and is on schedule to be delivered by August 6.
We understand how concerning it can be when tracking information is unclear — especially when the label needed to be replaced, causing temporary updates to be delayed. Please rest assured your bike is on its way and moving through the network, just across the country.
We appreciate your patience and are always here to help if you have further concerns. Please feel free to reach out to our support team directly anytime.
BL
Ben L.
Trash company
Trash company, 6 months into owning the bike I was accelerating across a crosswalk and made it to the other corner when the crank bolt just fell out and it caused me to fall into a guy knocking him in myself to the ground that later I learned was a cancer patient just getting over chemotherapy so I contacted the company let him know that the crank bolt had fallen out causing me to wreck into somebody and they wouldn't replace the crank bolt.
Then at alittle over a year and noticed it had never gotten the 40-50 miles off a charge it was supposed to. So I checked it from full charge twice and it was only getting 10-15 miles, despite only having 166 total miles on it. I contacted the company and they asked me to check the battery with a multimeter, when I reported back the low levels discharging from a fully charged battery, I was told it was damaged like this was some huge discovery. The truth is the battery is defective with as few miles as are on the bike there is no reason for the battery to behave this way. When I pointed this out to the company they said they would not stand behind their product and they hoped I understood. This is a trash company I will be reporting to the FTC, buy anywhere else👎.
Response from VTUVIA Electric BikeDec 18, 2025
Hi Ben,
Thank you for taking the time to share your experience. We are truly sorry to hear about the incident you described and are glad to know that no serious injuries resulted.
After reviewing our records, we would like to clarify a few important points to avoid any misunderstanding:
First, your e-bike was purchased through an authorized dealer. For dealer-sold products, warranty and after-sales service are primarily handled by the dealer, as they are responsible for supporting the products they sell. We always recommend contacting the dealer directly for service and parts replacement, as they are best positioned to assist in these cases.
Second, regarding the battery performance: based on the information provided, the bike had a total mileage of approximately 166 miles over more than one year. Lithium batteries require regular use and proper maintenance. Extended periods of low usage without periodic charging can lead to deep discharge, which may negatively affect battery performance. This is considered a maintenance-related issue rather than a manufacturing defect.
We understand your frustration and regret that this experience did not meet your expectations. Our goal has always been to provide reliable products and transparent support, and we appreciate the opportunity to clarify the situation.
If you would like, we are still willing to review your case further together with the dealer to explore any reasonable next steps.
Best regards,
The VTUVIAEBIKE Team
MA
Maen A.
Avoid Jason from Vtuvia
Jason (do not know his chinese name) is a very poor quality salesperson, he promises to help but takes months to respond. I am very dissatisfied with his service. He blocks his customers. Vtuvia is a crap company I do not recommend it at all.
CH
Chinabikes
First off…These reviews are a joke!
First off…These reviews are a joke!
Just got mine and my wife’s in the mail and mine had a broken mashed in headlight before I took it out of box. Second, my front disc for my brake is warped so that’s lovely. Assembly directions are a joke and I’ve put together ikea furniture for years because I’m married…..now 3 years later I finally get a reply!! Amazing and I’ll happily send pictures of both bikes to prove it
Response from VTUVIA Electric BikeDec 18, 2025
Hi,
Thank you for sharing your feedback. We take product quality and customer experience very seriously and would like to review this matter properly.
At this time, we are unable to locate any matching order or service record based on the information provided. To help us verify and assist, please contact us at [email protected]
with your order number, purchase channel, and supporting photos.
Please note that we welcome genuine feedback from verified customers. However, if a review is found to be unverified or intentionally misleading, we reserve the right to take appropriate steps to protect our rights in accordance with platform policies.
We appreciate your cooperation and look forward to clarifying this situation.
Best regards,
The VTUVIAEBIKE Team
ME
Me
Great purchase Sf20 corvette red
Great purchase Sf20 corvette red set up book incomplete poorly written watch vtuvia tube before you set it up never had Ebikes before still leaning how to use it so it far has been good
SF
Steve F.
Love my E bike and service from Vtuvia !
Hi, I just moved from Boston to Fort Myers Florida, I love spending time at Fort Myers Beach but during season it can take over an hour to get from my house to Fort Myers Beach by car, I spent weeks online learning about electric E bikes and finally made my choice on the SF 20. Now it only takes me 20 minutes to get to the beach, while at the beach I meet all kinds of people that have also bought Electric bikes & they pay thousands more than I did and I believe my bike is a better bike, I weigh 230 pounds and not only does the bike not struggle I easily go 25 to 28 miles an hour just on throttle. The only problem I had so far was a rear flat tire, but that was my fault because I was driving across the parking lot made up of seashells and it caught my tire perfectly in between the treads, when my wife came to pick me up all I had to do was fold up the bike up in 5 minutes put it in the back of the car. Anyhow honestly I hardly drive my car anymore I just use the bike for short trips to the store or even all day long to the beach . no car means saving me $30-$40 a day parking. Best investment I’ve made so far in Florida thank you. PS, twice now I contacted vtuvia for questions about the bike and I’ve always gotten a quick response.