us.vtomanReviews of vtoman.com

Response from us.vtomanJul 29, 2025

Dear Customer, Regarding your warranty claim for the Jump1000: Channel Policy: ➠ Vtoman official website and eBay operate as independent sales channels ➠ All warranty services must be processed through the original point of purchase Hope your issue can be resolved soon. Best regards. Vivi

Response from us.vtomanJul 29, 2025

Dear Customer, Thank you for your feedback. We take all customer experiences seriously. Regarding your concern about Trustpilot review removal: Vtoman Does Not Control Trustpilot Content Trustpilot operates as an independent third-party platform We cannot delete or alter reviews - this is solely managed by Trustpilot's compliance team All published reviews (positive/negative) remain visible unless violating Trustpilot's Guidelines For further review assistance, contact Trustpilot directly: ✉️ [email protected] Best regards, Vivi

Response from us.vtomanJul 23, 2025

Dear Customer, Hello! Thank you for promptly reporting the issue. We fully understand your concerns and apologise for any inconvenience caused. However, we would like to clarify that we only verify order information within a reasonable scope (such as transaction time, amount, and the last four digits of the card number) to ensure transaction security. We will never compromise your privacy or interests. Regarding the order freeze in this case, it was triggered automatically by our backend anti-fraud system (there have been several similar cases recently, and we are working to optimise the system). We have confirmed that your information has been verified through the backend communication records, and the order has been arranged for shipment. Please be patient and wait a little longer. We take your holiday needs very seriously and will prioritise tracking the progress of this order. If you have any further questions, please feel free to contact our customer service team at [email protected]. Thank you again for your understanding and support! Best regards, Vivi Update: We sincerely apologize for the delay. Your order was flagged for additional verification as a medium-risk transactionThis unfortunately caused processing delays at the warehouse. Compounded by the weekend, shipping was slightly delayed. However, we confirm that your order is now in transit. We are actively monitoring the situation and appreciate your patience as we resolve this.

Response from us.vtomanJul 23, 2025

Dear Customer, Hello! We sincerely apologise for the inconvenience and distress caused. We understand your concerns and would like to clarify that your order was marked as ‘medium risk’ due to the automatic triggering of our backend anti-fraud system (such cases have been more frequent recently, and we are currently optimising the system to reduce false positives). We have never intentionally delayed your order, but we respect your decision. Your refund request (Order #USVTO5695) has been submitted for processing, and the funds will be refunded via the original payment method. You do not need to provide any additional information. Once again, we apologise for this unpleasant experience. We value the trust of every customer, and we hope to have the opportunity to provide you with excellent service again in the future. If you have any further questions, please feel free to contact our customer service team at [email protected]. Wishing you all the best! Best regards, Vivi

Response from us.vtomanJul 23, 2025

Dear Customer, Thank you for your patience. The payment verification process is system-automated for security purposes, not determined by us personally. As soon as we received your information, your order was promptly processed. Due to the weekend, DPD commenced shipping on Monday, and your package is currently in transit. We understand your urgency for your upcoming trip and sincerely appreciate your patience. For real-time tracking, please check tracking link. If you need further assistance, don’t hesitate to reach out. Best regards, Vivi

Response from us.vtomanJul 21, 2025

Dear Customer, Hello, Seeing that you have chosen VTOMAN products again and shared your experience in such detail is more powerful than any advertisement! Thank you for being a practitioner and advocate of the VTOMAN philosophy. It is our honour to contribute to building this “double assurance” for you. Please use our products with confidence; we are always here to support you in your pursuit of a more stable and relaxed life. :)” If you have any questions, please feel free to contact us. Wishing you a pleasant life! Best regards, Vivi

Response from us.vtomanJul 17, 2025

Dear Customer, Hello! Thank you for your feedback. We are very sorry to hear that you encountered issues with the device not functioning properly and the resulting poor experience. In order to assist you more effectively, we have carefully reviewed your order history and would like to clarify that this device was not purchased through https://vtoman.com/. There is no record of your purchase of this device in our system. You only purchased a charger here. To ensure you receive the best product experience, 100% genuine product guarantee, and comprehensive after-sales service, we strongly recommend that you purchase all future Vtoman products through our official channels. Purchasing from the official website allows you to enjoy worry-free after-sales service and genuine product guarantees. We once again apologise for any inconvenience caused. Please take the time to provide feedback on the specific usage of the charger. If there is anything else we can assist you with, please feel free to contact us at [email protected]. Wishing you a pleasant day! Best regards, Vivi

Response from us.vtomanJul 17, 2025

Dear Customer, Hello! Thank you for contacting us. Regarding your inquiry, we would like to clarify the following important points: Purchase Channel and After-Sales Responsibility: We understand that your device was purchased on the eBay UK platform. We regret to inform you that we are unable to directly handle or intervene in transactions conducted through third-party e-commerce platforms (such as eBay) or their after-sales services. The after-sales responsibility for such transactions lies with the platform and the corresponding seller. Based on the information we have, this notice stems from regulatory requirements received by eBay UK, involving a batch of products discovered through customs inspections during a specific time period that had plugs not compliant with local regulations. This is the result of an inspection targeting a specific batch. The device you have meets safety standards and can be used normally and safely. We understand that the safety warning email may cause concern, but based on the current information, your device itself does not pose the safety risks described in the email. We place the highest priority on the safety and user experience of every customer. We hope the above information helps you understand the situation, alleviate your concerns, and clarify the next steps for resolution. Once again, thank you for your trust in Vtoman products. We sincerely hope you can resolve this matter smoothly through the eBay UK platform and resume using your device with peace of mind as soon as possible. Wishing you all the best! Best regards, Vivi