Noirlily
Do Not Buy From This Brand – Defective Product & Scammy Customer Service
I ordered five bags of 24-inch crochet hair for a full-head installation. Right away, the hair arrived shorter than advertised (even after stretching it), but I decided to keep it to avoid the hassle of a return. The real issue started with the fifth bag. The hair was completely defective—there were no pre-loops, just a single string holding the hair together, and several pieces were already unraveled. When I reached out for a replacement, the seller dragged out the process, moving the conversation from email to WhatsApp and demanding videos, which I provided. Once they received the videos, they ghosted me. Because I had an upcoming trip and an incomplete hairstyle, I was forced to buy a new order of similar hair from a different supplier. I eventually opened a dispute with PayPal. The seller replied immediately, offering a replacement I no longer needed. When I requested a partial refund for just the one defective bag, they tried to shortchange me on the amount. After finally agreeing to the refund, they demanded that I close the PayPal dispute first. I checked with PayPal, and they confirmed this is a common scam tactic—if you close a dispute before receiving your money, you lose all buyer protection. PayPal stepped in, ruled in my favor, and issued my refund. This company sent defective hair, denied the evidence, tried to trick me into closing my dispute, and showed zero integrity. Save your money and do business elsewhere.