VR OpticianReviews of vroptician.com

ordered almost 2 months ago. FedEx contacted me the order was "damaged" (nothing inside it) Company hasn't responded since December. At this point this is just SCAM EDIT (1/29/26): company responded and reshipped order. Lets see if i get it the 2nd time.

TL;DR: Great product when it works. Varjo Aero eye-tracking isn't guaranteed to work based on your prescription contrary to what the product page says. Awful support that drip feeds information, tries to gaslight you into being the root cause of a faulty product and provides incorrect information (see my Varjo response below for more on that). Review: Back when I had my HP Reverb G2 I purchased some prescription inserts from VROptician and I was pleased with the results. The package arrived well packaged in a lens case, not to dissimiliar to a glasses case, and it had little protective sacks for each lens. Last year when I upgraded to a Varjo Aero headset I decided to give VROptician a try again as they explicitly called out that their lenses are compatible with Varjo's eye-tracking, similar to glasses, for foveated rendering. That's where the issues began. As it turns out, in rare cases where there's a strong difference between the prescription of your left and right eyes, eye tracking will NOT work when using VROptician's lenses. In other words, the product is not as described in that it doesn't explicitly state on the product listing that eye tracking may not work in certain circumstances. But it wasn't a big deal at that point, I'd reach out to see what we could figure out. I sent an email describing the issue and received a response several days later. I replied again hours later and then the responses stopped for several days. Conscious that time was getting on and that I wasn't really receiving any response, I decided to email again to request a return, a returns shipping label which would make it clear to customs that it was a product return, and a refund. That was when more responses came along, with no shipping label but only instructions on where to deliver the item to, where the jist of it is that VROptician are wrongly under the impression that only German laws apply here in the case of a product that is both faulty and not as described. After reaching an impasse, I raised a dispute on PayPal. This is where VROptician then tried to 'gaslight' me by implying my prescription (supplied by two opticians) is wrong because my prior prescription, for the Reverb G2 lenses, was vastly different and that this prescription must be the cause, therefore it's my fault. I explained that the optician, from my first prescription in 2019, had halved the strength of my left eye as to not introduce double vision since I was new to glasses. VROptician then dropped this point and started clutching at more straws. VROptician then said that Varjo had replied to them and said that everything looked fine based on the eye-camera pictures I'd sent VROptician. The exact quote from VROptician being QUOTE we contacted Varjo itself because they test the eye tracking by using our adapters. I get the information now that every test mark can be seen. So this should be not the problem END QUOTE Funnily enough, I received an email from Varjo directly, as I raised a support case separately, and Varjo have explicitly said QUOTE We have seen a few cases like yours where, especially when using inserts with different prescription, there have been issues with eye tracking. As you also state that without inserts eye tracking works fine, there is no apparent issue from our side. From the images you attached, a lot of reflections are visible when using the inserts and that can certainly affect the eye tracking. END QUOTE Which means that either VROptician are blatantly lying about their contact with Varjo or they are omitting certain information from Varjo. Throughout this exchange, VROptician repeatedly said they were offering a return as I was "clearly uninterested in fixing the problem" (which I had attempted to do prior to their patchy responses), failing to realize that a refund is not an offer - it's an entitlement, as per both the EU and UK consumer laws, given the product didn't function as described. Via the PayPal case they offered a full refund so PayPal's triage process basically passed that offer to me, meaning I ultimately had to pay for the return shipping. The customs label was declared as a Returned Good. The item has now been sitting in a facility in Glauchau for the past week as VROptician/TwoSight haven't yet picked up the item.

17 days and I still don’t have my order. Right now I just want my money back. If you decide to buy from vroptician make sure you choose express shipping and pay the extra price because they use the cheapest (slowest) method to ship. Honestly, I’d recommend choosing another company for vr lenses. I original chose them because they had zeiss lenses and from a YouTube reviewer, zeiss are supposedly very good. But if you never get your order they aren’t really the best option...

I wear glasses (~ -1.5 on both eyes) and decided to get VR optician inserts for my Valve Index to improve the VR experience. Although the packaging and presentation is nice, I'm not satisfied with the performance of the insets, for the following reasons: -They decrease field of view. They only cover part of the Index lenses and because the distance between the lenses of the Index and the insets is pretty big, you have to move the index lenses further away from your eyes if you don't want the insets to touch your face -The lenses introduce a lot of chromatic aberration and are generally blurry when you look at the side When using my regular glasses, I experience less blur on the side.