VR Speed FactoryReviews of vr-speed.com

I bought an intake, installed it, tested it, and got terrible gas mileage. Obviously I don't want to keep it but they "can't accept returns on used products." So don't buy anything you don't want to keep forever.

DO NOT DO BUSINESS WITH THEM. VRSF IS FULL OF BS. Bought an intercooler that was out of stock via affirm (loan). But made the wrong purchase, so I contacted VRSF directly to let them know SAME DAY AFTER I MADE THE PURCHASE. About 1 week later, I get an email saying my order has been shipped. Later that day, I get another email from customer support telling me since it’s been shipped already, I’d have to return the item. Ok... I waited for the item to get here and then returned it with the return label Tiago provided me with. Item returned less than a week back to VRSF. Waited about a week for the refund until I finally contacted their customer support again (I hate doing this because nothing ever gets done). They tell me same BS saying they need to confirm that it’s returned. So at this point, about 2 months have passed and I have 0 items and a full affirm balance of $900. I contact customer support once again (probably the 10th time because you will not hear from them again unless you make a new ticket). Tiago tells me that the item is too old to refund, and I’d need to contact affirm for a refund. Lol ok, I contacted affirm same day, now they tell me I need to contact VRSF because only they can confirm it. As I’m typing this, I still have no refund or items and 3 months have passed. And with how VRSF customer support is, I don’t expect to get a refund until AT LEAST another month.

I did not have shipping issue. Customer service was fine. Products were built perfectly. There is no quality problems

Been waiting for n55 5" intercooler for a couple of months now.. When I ordered it was suppose to be in stock but shortly after it went to expected to be in stock at this date.. That date has been pushed back several times now. Which tells me they don't build the intercooler in house and are having supply issues which means possible different vendor. Which means the quality more than likely will change.. Anyways they need to get their stuff together, unprofessional. If you have a in stock date, that should be your word. If you unsure when it will be in stock don't put up a in stock date!

GREAT company. Will do more business with them when I can. Fast shipping and perfect quality!!

Ordered an intercooler from them which took 3-4 months to arrive, fine, I waited. I then needed to order an additional silicon elbow which claimed to be in stock. Well, its been 4 months and maybe 10 emails with automated BS replies. Promise after promise and nothing. I still have no idea if I'm getting my part, luckily my car is in storage. I will never order from them again. Intercooler was also mediocre quality at best, definitely Chinese made. Again, I will never order from them again, I gave them countless chances, even stating so in my emails, being nothing but understanding of "things happens". I was patient for a whole 7-8 months between both parts and got nothing but very lousy customer service, pretty much "I'll get to it when I feel like it". Utter nonsense.

blew my chargepipe the day before, i then ordered a new one from vrsf.... Ordered a month ago, whilst the chargepipes were in stock there and i have no idea where it is or when i’m even going to get it. i have contacted them about this and i have no answer... i ordered a downpipe from them and it came in 3 days, i think that’s great but where is my chargepipe... i need it for my car.

Tiago helped me and gave me a discount on a VRSF item I purchased through a third-party vendor. Great experience, I recommend buying directly from them.