VR Speed FactoryReviews of vr-speed.com

I purchased some parts from VRSF almost 2 months ago and have yet to receive them, but you bet they took my money immediately, I have tried to contact them and leave messages and and even on FB, but no answer. Along with that when i check my tracking info it claims Fedex hasn't received my package. Would not recommend...

abysmal customer support do NOT buy parts from here.

Terrible customer service, avoid buying from them if you can. None of their products come with instructions, nor do they have instructional videos anywhere on their website. Lots of other great companies like ARM making way better stuff!

I purchased a VRSF charge pipe for my BMW and the part would not fit properly. I spent a significant amount of time trying to install it and eventually contacted VRSF customer service for help. It took 17 days to receive a response. When they finally responded, instead of helping troubleshoot the issue or offering an exchange/return, I was told I needed to provide a video proving that the charge pipe would not fit because their parts are CNC machined and essentially could not be manufactured incorrectly. At that point I purchased a charge pipe from another manufacturer. The replacement part fit the car correctly without the problems I experienced with the VRSF pipe. After the lack of timely support and the response I received, I decided it wasn't worth spending any more time dealing with the VRSF part and discarded it. The most disappointing part wasn't simply that a part didn't fit — manufacturing or fitment problems can happen. It was taking 17 days to respond to a customer and then approaching the issue as though the product couldn't possibly be the problem rather than trying to help resolve it. Based on my experience, I would not purchase from VRSF again.

Ghosted by customer service after receiving a damaged intercooler and trying to return or exchange it. It’s to the point that the transaction is in dispute with my card company and the BBB. Check out their complaints on the BBB website before ordering from them.

No exchange no refund no live representative over all just the most unpleasant customer service

STEER CLEAR AT ALL COSTS. DO NOT WASTE YOUR MONEY. the only thing lower quality than their products is their customer service. all automated robots or chats. no actual people. this is the equivalent of a drop shipping scheme for car parts. i was dumb enough to get fooled by their bottom of the barrel prices thinking they might be reputable. double charged for my order and immediately told there's nothing they can do about it. unless you want to pay $750 for a 5.5" intercooler that's listed for 350, AVOID AT ALL COSTS.

they double charged me for an intercooler and despite reaching out to them within minutes they argued that the order had already been processed and id need to pay a 25% restocking fee despite the fact that it was their poor website that double charged me. incredibly unprofessional Florida based company with teenagers running the show