VponsaleReviews of vponsale.com

We got this dress for my daughters. The fabric was absolutely stunning and the dress was very well made down the back and across the bodice/backside. The fit was perfect. The straps had to be adjusted tighter to hold the bust in place. The joining below the bust puckered a little as it was not sewn on completely straight. But we had a dress maker take it off and redo it. We added a few diamonds across the chest and centre band .......and it is stunning. Very very happy.

This Website is amazing! the dress i bought is lovely i am so pleased with it... i would recommend anyone who wants to buy a dress to buy it now!!!!

They were very helpful in every way. I was completely satisfied in every way. They answered all our questions and made sure we received the right size and everything. I would recommend them to everyone. Thanks

I received the dress on time and when expected and was extremely happy as soon as i saw the dress! The colour and quality of the dress was perfect and it was worth every penny. The dress was beautiful and i received many compliments from other people on my prom night who thought the same thing. People commented on how different the dress was and how well made it was. I'm more than glad i ordered my dress from this website.

See excerpt from this customer service nightmare... Bridesmaid: Is your office location in NYC or China? VPOnSale: we are in China:) Bridesmaid: i tried to call the office line and no one ever picks up. is there any way I can speak to someone in person? VPOnSale: you can talk with me here:) Bridesmaid: i placed an order for a bridesmaid dress and it is too small VPOnSale: To show our sincerity, we will give you 40% refund as compensation at most, and send some cloth to you, you can ask a dress maker to alter the dress for you. What's your opinion? Or you can ask the dress maker to alter the dress to lace up. we have sent email to you,please check it Bridesmaid: I did provide my custom measurements, however, i measured the bust of the dress and it is a 31-32. My request was for a 35. I'm just really anxious because that was not the size that I requested. VPOnSale: yes,we have checked it is 35inches Bridesmaid: other than a 40% discount, is there any way you guys can help me out further, so I don't walk away with such a bad experience? it is not 35 inches, i have a picture of tape measure around bust of dress. it reads 31-32 (most). i am a 35C (bra size) in the US VPOnSale: we can send some material to you to let you make the change Bridesmaid: is there any way you can express mail that to me??? VPOnSale: yes,we have sent email to you Bridesmaid: it does not state the delivery speed though... if I can get it mailed to me express because many tailors here need to work on dress ahead of time VPOnSale: about 1week you can get your material Bridesmaid: I just don't understand how you are telling me it is 35 inches in bust, but i measured it and it is 31-32 Bridesmaid: So, my question to you is: You gave the factory measurements of 35" However, I am telling you, with proof in the photo and in my email that the bust is 31-32. VPOnSale: we have checked the issue with our factory,it is indeed 35inches Bridesmaid: so, the factory never makes mistakes? VPOnSale: yes, please trust us Bridesmaid: I want to trust you. but my dress is not 35". i wish you would trust me as a customer VPOnSale: we have now agree to give you 40% refund and send some material to you we want to let you know that we want to solve this issue to you Bridesmaid: this whole experience has been horrendous. i am just frustrated at this whole transaction.

I paid for our wedding invitations from vponsale.com online on June 11, 2011 & did not receve them until today, July 19! This marks the end of a drawn-out ordeal of unanswered questions & continuously sloppy service. Once a vponsale rep called us at 10:10 pm (woke me up), then it took 45 minutes for the employee to understand that we needed to have the proofs printed on paper & sent to our physical address- a flaw in my computer's software prevented us from accessing the attachments of the proofs via email.The reason I rate them one star instead of none is because the cards are elegant & attractive.

Writing as a very angry dissatisfied customer of this absolute joke of a company. After trying many many times to SPEAK to a member of staff, even throughout the night as their advertised opening hours are 1am-9am being in China, not once did anyone pick up. The online chat service is a sham. Now to the actual dresses. I ordered 6 bridesmaids dresses, Firecracker colour with a flower shoulder detail, 3 different sizes. When they arrived, they were packed in a bin bag that had been celo-taped ridiculously tight, not a great first impression. The first thing i noticed was that the dresses were not the firecracker colour i had ordered but bright orange. I then started to look for the sizes (1 size 10, 3 size 12's and 1 size 14) i realised that none of the dresses had size labels on them. So after trying on each individual dress to try and guess the sizes, it quickly become apparent that none of the dresses were the same in size. I would say i have an 8, a size 10, a size 11 (if that existed) etc etc... Also, to make matters worse, not only were the flower details all different looking, the petals had strings of glue coming of them and some were even falling off. The satin waistbands had staple holes in them and the lining of the dress was horrid. I have asked for a refund, to which they have refused. This is supposed to be a pleasant experience and they have caused me nothing but upset. I RECOMMEND THAT YOU DO NOT ORDER FROM THIS COMPANY. "

My wedding invitations are absolutely gorgeous!!!! The price is exceptional and shipping time is phenomenal!!