VponsaleReviews of vponsale.com

TERRIBLE COMPANY, WILL NOT GIVE MY MONEY BACK EVEN THO DRESS WRONG!!!!!!! NEVER EVER DEAL WITH THEM

I have received the dress. The dress was the colour that i hoped it would be. When buying an item by a web sight you some times don't get what you order but although the dress still needs a few touches to fit me perfect, i am very happy with my purchase. i will now use this site again for my next occasion.

Oh how I wish my daughter had read the reviews on Trust Pilot before placing an order with VPonsale. She ordered a prom dress which, given the price and location in China, we should have know would end up being a disaster. Her dress was the right colour and style (it seems as though we may have been lucky there), but the fit is dreadful - it hangs off at the back and sweeps the floor by several inches. The website says that if they make it wrong, you get a full refund. But that is not true. You will just get an email saying that they checked the details and have made it correctly. They even claim that dresses are supposed to sweep the floor. It is your word against theirs and as they have your money, which puts them in the driving seat. The customer service is non-existent. If it were the UK, we would have consumer rights and I would take legal action. Have you noticed how every single complaint on this website has received the same standard reply? Do they actually do anything about the complaints? I doubt it. PLEASE, DO NOT ORDER FROM THEM. I would rather pay more in the UK and have my consumer rights against faulty goods.

I ordered my daughters prom dress from here, it came and was badly made and a terrible fit, the straps at the back were very loose and the drew looked awful. I returned the dress for a refund and after chasing them to see if it had arrived and then chasing them again as they said it goes to quality control was told they will only give me back half the money. Still disputing this with them, avoid this company.

i ordered my wedding invites last week from this company and recieved them on wednesday i was so pleased with them and the cost was brillant ive been reading loads of reviews for this company and i must say its was a really good experience and the delivery time for my package was really quick so i was thinking about buying a dress from them i was just gona pick a cheap one so if its a mess im not down too much money ill let you know how i get on charlene

BEAUTIFUL!!! Just as described in the pictures and with a really luxury fabric. This dress is really awesome...the details are delicate, every stitch is perfect. The material is beautiful, silky and falls perfectly to the floor...I ordered it in champagne and the color is gorgeous, even with the silver details.

I bought what I thought would be a stunning dress for my prom. I couldn't have been more wrong. They first emailed me saying that they didn't have the colour in the picture and to choose another one. When I did, it was a completely different colour than ordered, they had changed the style of the dress (the strap was full beads, they put awful fabric flowers with a few odd beads here and there.) when I complained they made the excuse that they wanted it to make it look "more beautiful" so they took it apron themselves to change it, and then they argued that the difference in colour was merely a colour variation from monitor to product. Not to mention the quality of the dress was unacceptable with the whole strap completely fraying. I have been, and currently still am disputing my entitlement to a refund, they are merely trying to find every excuse under the sun not to give me a refund, saying they will only give me half, and having the cheek to say that it is not fair on them that they made it and now I'm demanding my money back!!! I wish I read the reviews first and known to have stayed as far away as possible from this company! It's the worst customer service I have ever experienced and I strongly advise everyone not to go near it IT IS A SCAM!!!!!!!!!!!!!!!!

We ordered a prom dress for my daughter, sent in the required colour sizes etc and were then told the dress colour wasn't available. So we chose a different colour as requested. The dress colour was different from the colour on the photograph and wasn't what my daughter wanted. The feel of the garment was also cheap and 'felt' poor. I asked if the dress could be returned for a refund as the colour wasn't as shown and because of this and the fact it felt cheap too, my daughter couldn't wear it. The refund request was refused with the reason, "We won't give a refund if you just don't like it". Poor service, poor quality and once they have your payment, you're not going to get it back even if they didn't have what you requested in the first place. Avoid.