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The company charged my credit card for…
The company had charged my credit card for a subscription that I did not authorize. After posting about this on Trustpilot, the company offered to fix the problem. After some difficulties with contacting the company on its customer service email, the matter has now been resolved. Persistence is required it seems. The company's honesty has been vindicated.
Response from VozoDec 16, 2025
Thank you for bringing this to our attention. We want to clarify that we do not charge customers without their authorization. All of our subscriptions are opt-in and run on a recurring billing basis unless canceled before the renewal date. In some cases, a subscription may have been unintentionally left active, and we’re happy to help review this with you. We’re sorry if it seemed like you did not receive a response from our support team. Messages sent outside of business hours may not receive an immediate reply, but they are not ignored. Please feel free to contact our support team again, and we’ll be glad to assist.