Vortex OpticsReviews of vortexoptics.com

I was amazed! My son sent me a spotting scope which was missing the eyepiece. This had to be a $300-$400 item and I certainly couldn't prove I didn't receive it. The Vortex employee I spoke with, agreed to replace the item and shipped it promptly without question. I have dealt with Vortex on many occasions over the years. They have always been courteous, knowledgeable and helpful. I now only purchase optics from Vortex.

I have a tripod that I use on my camera that's made by vortex. I've owned it for 5 years. Recently, one of the bushings that hold the lower portion of one tripod leg in place failed. I contacted the company to inquire about parts. They instead offered to pay the postage to have my tripod sent to them for repair. Within a few weeks, I received it back fully repaired. What a great experience. I'm so happy that there's still companies out there that care about what they make and stand behind their products. A+++++. Highly recommend!

I bought a used pew pew from a friend. It has a Defender ccw mounted to it. My friend couldn’t find the tool to remove the battery and make adjustments. I contacted Vortex customer support via their webpage inquiring to purchase the tool. Next day I received an email stating the tool will be shipped to me free of charge as per their lifetime warranty. That what customer service and warranty’s are supposed to be. Not my first Vortex product and definitely not my last

I sent an email to the Vortex warranty department describing what I needed replaced on my Spitfire AR 1x red dot. The battery cover is of a softer metal and has an odd shape slot used for removal. Standard flat-tip screwdriver is either to wide for proper slot insertion or isn’t thick enough to prevent “slack” while removing it. This resulted in a wallowed out area overtime and become more and more difficult to remove the cover without removing the optic. After the email I received a reply in under 48 hours that my part had been shipped. I was absolutely shocked that a company without ever seeing a picture of my cover, had already shipped it out. I received the new cover via USPS within 10 business days along with some promotional material and a new Vortex lens cloth. Based upon this experience with the Vortex Unconditional Lifetime Warranty, I’d find it hard to purchase any other brand. Hats off to Vortex for doing (and quickly I should add) exactly as stated without any questions asked. Return request for worn part by Vortex wasn’t asked either. Vortex has very high quality optics and now a lifelong customer in myself. Thanks again Vortex for making it a simple and trouble free service. Sincerely, D. S. Lewis

NEARLY HAD A HEART ATTACK WHEN I ACCIDENTALLY DAMAGED MY STRIKE EAGLE RIFLE SCOPE, A SCOPE I REALLY LOVED. CUSTOMER SERVICE--OUTSTANDING WARRANTY PROMISE--OUTSTANDING (SENT ME A BRAND NEW SCOPE!) TURN AROUND TIME--OUTSTANDING SO THEN, I CONSIDER THE VORTEX COMPANY--OUTSTANDING! J.W. , MEMPHIS

I recently returned a Vortex red dot scope that I had for a number of years to Vortex as it had quit working. Rhonda quickly sent me an email advising me that they had received it and it would be turned over to their optic shop. Ryan contacted me soon after and told me it was beyond repaireas a result would be replaced with a newer upgrade.Because it had come off of an older Glock Pistol a replacement mount had to be manufactured and mailed to me. I received the amount and Scope at no cost to me. I spoke to the Mount manufacturer who was not part of vortex and they advised that had I ordered the amount. It would’ve been approximately $90. Vortex had covered the cost. Just say the least I was extremely happy at both the replacement mount and also the new red dot.

I recently purchased a vortex crossfire hd 3-9 x 40 scope. I grew up shooting with redfield and leopold glass on my rifles. This crossfire is the first vortex product ive owned and I must say its every bit as good glass wise as my vari-x 3s and better than my older redfields. It's fit and finish is compable to my mark 4 leopolds. Anyway, the point of this review is in reference to vortex's customer support, its absolutely superb. When sighting in this scope, I inadvertently dropped one the elevation turret dial screw when I was resetting the the dial and couldn't find it. Anyway I contacted vortex customer service via email and 4 days later a replacement arrived in my mail, free of charge along with a lense cleaning cloth and a vortex logo ballcap.

I had purchased a pair of Vortex binoculars many many years ago. They worked great but finally had a problem with the focus. I sent them in to Vortex for service/repair. They immediately sent me a brand new pair of binos for free. No questions asked, wow. An amazing, honest, true company that totally stands by their products! Thank you Vortex 😁