voomisupply.com Reviews | Read Customer Reviews of voomisupply.com

voomisupply.com Reviews | Read Customer Reviews of voomisupply.com

voomisupply.com reviews

Showing 99 reviews with 1 star · Clear filters

Chris J.
Jul 3, 2026
Extremely poor customer service…
I ordered an AC condenser fan to repair home AC in this sweltering heat wave in the Midwest. I paid extra for 2nd day air service with UPS. Voomi’s order confirmation said my order was on its way, giving me a UPS tracking number. 3 days later now, the UPS tracking indicates that this far, only a label has been made, but UPS has still not received the AC motor from Voomi for shipment. I’ve complained to Voomi and they keep saying they’re checking with the warehouse, but it’s been over 30+ hours since they allegedly were checking with the warehouse and still no updates from Voomi customer support. I’ve written 5 emails to Voomi asking g them to explain what is going on, asking why it seems so difficult to get an answer from their warehouse about a relatively simple order, no meaningful or substantive replies, just “we appreciate your patience while we continue to check with the warehouse”!! Ridiculous, and awful customer service. I begged someone there to take accountability, take ownership of this and become answers. I paid an extra $33 for 2nd day air. We are now at the 4th of July holiday weekend, Voomi has not replied or updated me, their telephone line just keeps ringing, no one answers and you cannot leave a message. I advised Voomi that I was holding off writing any reviews until it was clear how they would handle this situation. It seems I have my answer. Next step is a complaint with the Pennsylvania Consumer Protection Bureau. Thank you for reading this post.
Response from voomisupply.comJul 8, 2026
Hi Chris, We're truly sorry to hear about your experience and understand how frustrating this must have been, especially during a heat wave when you needed the part as quickly as possible. We sincerely apologize that we did not provide the timely updates and communication you deserved. While we were actively working with our warehouse to determine the status of your shipment, we recognize that repeated requests without clear answers understandably caused disappointment. We also regret that you were unable to reach us by phone over the holiday period. We understand that you paid for expedited shipping with the expectation of receiving your order promptly, and we're sorry we fell short of those expectations. We'd appreciate the opportunity to review your order, address the shipping charges, and work toward a resolution. – Voomi Supply Team
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brandon D.
Jun 23, 2026
This company is full of false…
This company is full of false advertising. Do not waste your time or money dealing with them.
Response from voomisupply.comJun 29, 2026
Hi Brandon, We’re sorry for the frustration this experience caused. Unfortunately, we discovered an issue with the product listing after your order was placed. As soon as we identified the error, we processed a full refund for your order. We understand how disappointing this situation is, and we sincerely apologize for the inconvenience. We appreciate your feedback, as it helps us improve the accuracy of our product listings and prevent similar issues in the future. If you have any questions or need further assistance, please don't hesitate to contact us at [email protected]. Thank you for your understanding. Voomi Supply Team [email protected]
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Russell N.
Jun 15, 2026
BUYER BEWARE they send substitutions then excuses out of stock but 25 pcs oon sale on E-BA Y
WARNING they substitute other parts and want to have you jump thru hoops to get a refund. WILL not honor the listing for the item you purchased. Deceitful does not begin to describe the way they do business. You have been warned. It has cost a weeks' time trying to get this resolved and nothing but excuses and BS
Response from voomisupply.comJun 17, 2026
Hi Russell, We're sorry to hear that you were dissatisfied with your experience. Our goal is always to provide customers with the correct part as quickly as possible. In cases where an item becomes unavailable or is discontinued, we may reach out with an alternative option for consideration. Any substitution is intended to help fulfill the customer's needs and is never meant to be deceptive. We also strive to make the return and refund process as straightforward as possible, and we regret that the resolution took longer than expected in your case. We understand how frustrating delays can be and apologize for any inconvenience caused. Upon checking, full refund has been processed for your order. You may keep or dispose of the item you received—there is no need to return it. We take all customer feedback seriously and are continually working to improve our communication, inventory accuracy, and overall customer experience. If there are any remaining questions regarding your order, please contact us at [email protected] and we'll be happy to assist. Thank you for sharing your feedback. Voomi Supply Team
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nope
Apr 29, 2026
bought via Walmart partnership
bought via Walmart partnership. Sent wrong part. No repsonse to outreach. DO NOT TRUST.
Response from voomisupply.comApr 30, 2026
Hi, We’re very sorry to hear about your experience and completely understand your frustration. Receiving the wrong part and not getting a timely response is not the level of service we aim to provide. We sincerely apologize for the inconvenience this has caused. We’d really like the opportunity to make this right. Please reach out to us at [email protected] with your order details, and we will prioritize reviewing your case for a faster resolution. Thank you for bringing this to our attention. Best, Voomi Supply Team
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Dan
Apr 27, 2026
FALSE ADVERTISING
FALSE ADVERTISING They advertise in parentheses that my order includes a FREE led light. After receiving the order, it was not included. I called Voomi and spoke with Patrick and explained what happened. He looked it up on his end and said, yeah you're right, it's right there in parentheses. Then he gave my a list of things to do to reply to an email that he had sent. He forward it to the catalog team and two days later he replied that the team said it was a mistake. He apologized and then offered a return. Unfortunately, this is not a satisfactory solution. I would have expected for them to provide the $50 (retail) light or offered me a discount. This company is using bait and switch tactics to sell their products and can not be trusted!
Response from voomisupply.comApr 28, 2026
Hi Dan, Thank you for your feedback—we’re truly sorry for the frustration this situation caused. You’re absolutely right to expect that any item advertised, including a free LED light, should be honored. We understand how disappointing it is to receive something different from what was shown, and we sincerely apologize for the confusion caused by the listing error. This was not our intention, and we take your concern seriously. We have already shared this with our catalog team to ensure the listing is corrected and does not mislead other customers. We’d still really appreciate the opportunity to make this right. Please reach out to us at [email protected], and we’ll be happy to review your case again and work toward a better resolution. Thank you for bringing this to our attention. Best, Voomi Supply Team
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L G.
Apr 23, 2026
Returning Item
Before purchasing a Wifi thermostat, I had asked the agent if the one I am purchasing is comparable with the one that I have which has been discontinued. The agent told me it was and I placed the order. After receiving the item, it was not comparable, would not work. I called immediately to Voomi supply and stated that it was not compatible and I would pay for a return shipping but I would like the 20% restocking fee waived, "They Refused". I will never order from this company again. Future buyers be aware of this restocking fee which they would not discount or wave on a return item.
Response from voomisupply.comApr 23, 2026
Hi, We’re truly sorry to hear about your experience, and we appreciate you taking the time to share your feedback. We understand how frustrating it must have been to purchase the thermostat based on the compatibility information provided, only to find that it did not work with your system. That’s certainly not the experience we want for our customers. Our return policy, including the 20% restocking fee, is applied consistently to ensure fairness and transparency across all orders. However, we completely understand your concerns, especially given that compatibility was discussed prior to purchase. We would like the opportunity to review your case again to see if there’s anything further we can do to help. Please reach out to us directly at [email protected] with your order number, and we’ll be happy to take another look. We value your business and sincerely regret that this situation has left you feeling disappointed. Best regards, Customer Support Team Voomi Supply
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Amelia C.
Apr 14, 2026
I’m very disappointed it’s a product…
I’m very disappointed with a product from this company. They denied my return stating that it is a lightbulb. It is a brand new item from their company. It is something that is installed into your AC unit to help clean the air. It does have a bulb in it but it’s not like I bought a bulb by itself. It cost close to $700 and they refuse to return it stating that: “At this time, the item falls under our non-returnable items policy. Certain products are not eligible for return, including special-order items, electronics and circuit boards, light bulbs, tools, electric duct heaters, or any items marked as “Final Sale” on the product page.” I explained to him that the air conditioner company came to install this RGF REME-LED Air Purifier, 24V LED UV-C Light REME HALO For 250 To 6500 CFM Blower, goes up into the attic and tells me you already have one in your AC unit so I contacted the company and explained everything to them and then they told me they can’t return it because of the bulb I’ve never heard of a bulb costing $700. This is the whole apparatus not just the bulb. It’s brand new and within the return time frame. Now I’m stuck with something that I can’t even use that to me is very expensive!!!!!😡😡😡😡😡😡
Response from voomisupply.comApr 14, 2026
Hi Amelia, We’re very sorry to hear about your experience and understand how frustrating this situation must be, especially given the cost of the item. We’d like to clarify that products like the RGF REME-LED Air Purifier are classified under our non-returnable items policy due to their electronic components and bulb/UV elements, which fall under restricted return categories. We understand this may not align with expectations, particularly since it is a complete unit and not just a standalone bulb. That said, after further review, our Returns Team has reviewed your case and a return has been authorized. Your reference number is 26119080, and our team has already responded via email with the return label attached. If you need any further assistance, please feel free to reach out to us at [email protected]. Thank you, Voomi Supply Team
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James A.
Mar 30, 2026
I tried to order several times in the…
I tried to order several times in the past month every one was canceled by Zoomi on a claim it is out of stock material. After the canceled purchase the products online pricing increases 3 fold. It seems as product is listed with wrong price and instead of standing by the mis advertisement they cancel and jack the price up. Very disappointing I have used in the past for a motor replacement and service was great last 4 attempts I cant say the same
Response from voomisupply.comMar 31, 2026
Hi there James, we’re really sorry to hear about your recent experience—we completely understand how frustrating this must have been. We want to clarify that when orders are canceled due to items being out of stock, it’s based on supplier availability, which can change quickly. Pricing can also fluctuate depending on updated supplier costs, which may explain the differences you noticed after cancellation. That said, we truly regret the inconvenience and the inconsistency you experienced, especially since you’ve had a positive experience with us in the past. Your feedback is important, and we’ll be sharing this with our team to improve both inventory accuracy and communication. If you’re open to it, please reach out to us at [email protected] with your order details—we’d appreciate the chance to make this right for you. Voomi Supply Team
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