voomisupply.comReviews of voomisupply.com

Response from voomisupply.comAug 19, 2026

Hi Chris, We're sorry to hear your order arrived damaged and that the experience was frustrating. Our Claims team reviewed your case and processed a refund for the order. We understand how disappointing it is to receive damaged items, and we appreciate your patience while the claim was being resolved. Thank you for your feedback—it helps us improve our packaging and shipping processes. If you have any remaining concerns, please contact us at [email protected] so we can assist you further. Sincerely, Voomi Supply Customer Support [email protected]

Response from voomisupply.comAug 19, 2026

Hi Shelly, We're sorry to hear about your experience and appreciate you taking the time to share your feedback. We understand how frustrating it would be to receive a part that you believe does not match what was advertised. This is not the experience we want for our customers. We'd like the opportunity to review your concerns, including the photos and documentation you mentioned, to better understand what happened and work toward a resolution. Please contact us at [email protected] with your order number, or reply to any previous email from our team so we can investigate this further. We value your business and are committed to resolving issues fairly. Sincerely, Voomi Supply Customer Support [email protected]

Response from voomisupply.comAug 5, 2026

Hi Mike, Thank you for sharing your feedback. We're sorry to hear that your experience did not meet your expectations. We have reviewed your case and can confirm that it was handled by our Returns team and that your order was refunded. While we're glad we were able to resolve the matter, we understand the process was frustrating and apologize for the inconvenience. Your feedback is important to us, and we appreciate you taking the time to share your experience. If you have any additional questions or concerns, please don't hesitate to contact us at [email protected]. Best regards, Voomi Supply Customer Support [email protected]

Response from voomisupply.comAug 4, 2026

Hi Bill, We're sorry to hear that your expedited shipping experience did not meet your expectations. We understand how frustrating it is to pay for next-day delivery and experience a delay. We'd like the opportunity to review your order and the shipping charges to ensure everything was handled appropriately. Please contact us at [email protected] with your order number and reference this review so we can investigate your case further. We sincerely apologize for the inconvenience and appreciate your feedback, as it helps us improve our fulfillment and shipping processes. Voomi Supply Team [email protected]

Response from voomisupply.comJul 20, 2026

Hi Shari, Thank you for taking the time to share your experience. We sincerely apologize for the frustration and inconvenience you encountered throughout the return process. We're glad that our Returns Team was able to assist and process a full refund for your order. However, we understand that this does not change the inconvenience caused by the cancellation and return experience, and we regret that we did not meet your expectations. Your feedback is important to us, and we will use it to help improve our communication and customer service. If there is anything further we can assist you with, please feel free to contact us at [email protected]. Voomi Supply Team

Response from voomisupply.comJul 16, 2026

Hi there Scott, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been to discover a missing component during installation. After reviewing your case, we confirmed that our team investigated your concern based on the information available at the time. While the outcome did not meet your expectations, we did process a refund for the body jet that was missing the brass push connector as a resolution. We regret the inconvenience this caused and appreciate your feedback, as it helps us improve our processes. If you would still like us to re-review your case, please contact us at [email protected] with your order number and any additional photos or information. We'd be happy to take another look and determine whether any further assistance can be provided. Voomi Supply Team

Response from voomisupply.comJul 15, 2026

Hi David, Thank you for taking the time to share your feedback. We're sorry to hear about your experience and understand how frustrating it must have been, especially after you had already verified your shipping information with our team. After reviewing your case, we confirmed that your order was canceled as part of our fraud prevention verification process. We understand this was disappointing, particularly since the shipping address was for one of your businesses. Our verification procedures are in place to help protect our customers from unauthorized transactions, but we sincerely apologize that this process caused an inconvenience in your case. If you would like us to re-review your order or assist with placing a new one, please contact us at [email protected]. We'd be happy to help. Voomi Supply Team

Response from voomisupply.comJul 9, 2026

Hi there Carl, We're sorry to hear about your experience and understand how frustrating it is when a newly installed product doesn't work as expected. For installed Aprilaire products, the manufacturer's warranty requires troubleshooting through Aprilaire's Technical Support to determine whether the issue is related to the product or the installation before a replacement or warranty resolution can be authorized. In your case, our Returns Team provided the appropriate next steps based on the manufacturer's warranty process. We understand that this process can be frustrating, and we apologize if our communication did not meet your expectations. If you still need assistance after working with Aprilaire, please contact us at [email protected], and we'll be happy to continue assisting with your warranty claim. – Voomi Supply Team