Anabella S.
I would give it a negative 100 if I…
I would give it a negative 100 if I could. All of the sudden I get an email “delivery failed” how can it fail if it wasn’t even shipped? Total scam company, but did file a report against BBB and my credit card company. I’ll get my money back.
Response from Von RicheJan 9, 2026
Hi Anabella, We're sorry to hear about your delivery issue and understand how frustrating this must be. To clarify, a "delivery failed" notification comes from the shipping carrier, not from us. This typically happens when: 1. The address provided at checkout was incomplete or incorrect 2. No one was available to receive the package 3. The carrier couldn't reach you by phone Once a package is in the carrier's hands, we unfortunately cannot intervene on your behalf - you'll need to contact them directly to resolve delivery issues or arrange redelivery. We're not a scam company - your order was processed and shipped. If you check your confirmation email, you'll find tracking information showing the shipment's journey. If you'd like help locating your tracking details or identifying which carrier to contact, please reach out to us at [email protected] and we'll gladly assist. - The Von Riche Team