At Von Riche, we believe that every gift should tell a story. Specializing in high-quality gifting jewelry, we offer pieces that are thoughtfully crafted and uniquely personalized with custom engravings. Whether it’s a token of love, friendship, or celebration, our jewelry is designed to create lasting memories and make every moment special. At Von Riche, we turn heartfelt sentiments into timeless treasures.
Von Riche (vonriche.com) has 53 customer reviews on Five Star Index, with an average rating of 3.5 out of 5.
Also known as
vonriche.com
Website
vonriche.com
Category
Wedding & Party
Location
Sheridan
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 94% of reviews.
Latest
Most recent review: October 2026.
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I bought my son a bracelet for his 30th birthday. I had it engraved with a special message. The part with the beads snapped off after one month of wearing it. I notified Vonriche and they refused to help me because it had been more than 3 days!! Very poor quality.
Response from Von RicheApr 16, 2026
Hi Jake,
Thank you for sharing your feedback. We are truly sorry to hear about this, especially since the bracelet was meant to be a special gift for your son’s 30th birthday. We understand how disappointing it must have been to give such a meaningful gift and then have it fail after a short time.
Our 3-day damage policy is correctly outlined on our website, but we also recognize that this situation should have been handled with greater care and understanding. In some cases, manufacturing issues can happen, and when they do, that is not the customer’s fault. We take full accountability for that and sincerely apologize for the frustration and inconvenience this has caused.
Please reach out to us at [email protected]
so we can make this right for you. We will be more than happy to assist you further and will be waiting for your email.
Thank you for everything,
Your Von Riche Team
UW
UW85
Several WEEKS to deliver from China, size is way smaller than expected
Drop shipped from China so it will take WEEKS and weeks and weeks to get here. Don't order the bracelet for your son unless he's very young or small. I'm 6', 215 lbs and care BARELY get it on my wrist, which for me, would be uncomfortable to wear. The "Print Out" with the heartfelt note to your child literally falls out everytime you open the storage box. Absolutely not worth the $ in my opinion and sure wish I had thought to look Von Riche up before buying. Ugh.
Response from Von RicheApr 16, 2026
Hello,
Thank you for taking the time to share your experience. We are genuinely sorry that your order did not meet your expectations and that the delivery time, sizing, and overall presentation left you disappointed.
We completely understand how frustrating it is to wait so long for an item, only to feel that the fit and quality were not what you were expecting. Upon review, we can see that this should have been handled with far more care, clarity, and support from our side, and for that, we sincerely apologize. We never want any customer to feel let down or feel that their purchase was not worth it.
Please reach out to us at [email protected]
so we can make this right for you and assist you properly. We will be waiting for your email and will be more than happy to help.
Thank you for everything,
Your Von Riche Team
CU
customerLinda
Where’s my son’s bracelet
Where’s my son’s bracelet, I ordered it December 13th for a Christmas gift. Never got it!!!
Response from Von RicheApr 16, 2026
Hi Linda,
Thank you for your feedback. We are truly sorry to hear that your son’s bracelet has still not been received, especially since this was ordered as a Christmas gift. We sincerely apologize for the disappointment and frustration this has caused.
While the delivery process is handled by the carrier and is unfortunately outside of our direct control once the package is in transit, we fully understand how upsetting this situation is and we are very sorry that this experience fell short of what it should have been. In this instance, we would be more than happy to make an exception and assist you with a replacement or another suitable resolution.
Please reach out to us at [email protected]
so we can make this right for you. We will be waiting for your email and will be more than happy to support you further.
Thank you for everything,
Your Von Riche Team
AM
Amanda
My son loved his engraved bracelet
My son loved his engraved bracelet. It was the perfect Christmas gift, however after 3 or 4 times of putting it on ALL of the beads fell off. He was so upset so I outreached to the company asking what could possibly be done because we had not even had a month. And they informed me due to a 3 day return policy there was nothing they could do. I am so upset. Broke my son’s heart, I wish I had read all of these reviews before buying from Von Riche.
Response from Von RicheApr 16, 2026
Hi Amanda,
Thank you for sharing your experience. We are truly sorry to hear this, especially knowing that the bracelet was such a meaningful Christmas gift for your son. We can only imagine how upsetting it must have been for him to love it so much, only for the beads to fall off after just a few wears.
While our 3-day damage policy is outlined on our website, we also recognize that this situation should have been handled with far more care and understanding. In some instances, manufacturing issues can occur, and when they do, that is not the customer’s fault. We take full accountability for the disappointment and frustration this caused, and we would be more than happy to make an exception in this case and make this right for you.
Please reach out to us at [email protected]
so we can assist you further. We will be waiting for your email and will be happy to help.
Thank you for everything,
Your Von Riche Team
AN
Anthony
DO NOT DEAL WITH THESE SCAMMERS
DO NOT DEAL WITH THESE SCAMMERS!
I bought a heart for my wife after the passing of our fur baby. I ordered it with 2 names to be put on the heart. The picture on the site shows clearly that the name will be in black writing. When I receive the product. You could not even see the names on it. You needed a magnifying glass and the right lighting to see the names on there. I contacted the company and they asked me for a video not once but twice, and they determined that it was done correctly. I also sent them pictures of their website and what I received and they still would not do anything. The say it’s up to “Their Standards” not mine “The Customer!”
You were warned not to deal with this company!!!
Response from Von RicheJan 13, 2026
Hi there,
We're truly sorry for the loss of your fur baby, and we understand how meaningful this piece was meant to be as a tribute.
We'd like to clarify that the heart beads on this necklace are intentionally small so they can fit delicately on the chain. The engraving is sized to cover the bead surface and display the names clearly - however, due to the bead size, the text is naturally smaller than it may appear in product photos which are often zoomed in for detail.
We understand this wasn't what you expected, and we're sorry the product images may have created a different impression. Our team reviewed the engraving and confirmed it was done correctly to our specifications, but we absolutely hear your frustration.
We'd like to find a resolution that works for you. Please email us at [email protected] and we'll see what options we can offer - whether that's a different product better suited to your needs or another solution.
Again, we're deeply sorry for your loss and for this experience. 💙
- The Von Riche Team
JE
JennyM.
45.00 Wasted!! Do Not Buy!!!
I ordered the Guardian Bracelet for my son for Christmas (Nov 19th) and the bracelet won’t stay clasped/closed. It keeps coming undone and falling off his wrist. Because of this issue my son can’t wear it. It has fallen off several times. I even paid extra for it to be engraved. I contacted the company and they won’t replace their faulty product even though it won’t stay clasped! I paid 45.00 for a piece of crap!
This was the response I got from Von Riche customer service:
Hi Jennifer,
Thank you for reaching out. In line with our return policy, orders may be returned only if the item is damaged, and the damage must be reported to us within 3 days of delivery.
Any damage reported after this period is considered to have occurred after delivery and, unfortunately, cannot be covered by our return policy.
That said, we truly appreciate your understanding. As a gesture of goodwill, we’d like to offer you a 50% discount code for a future purchase: VONRICHE50.
We appreciate your understanding and are here if you have any questions.
Best regards,
James P
UPDATE!!
I sent an email to VonRiche like instructed by the company in their reply and I was told again about their 3 day return policy.
This was their response to me inquiring about my replacement. Please do not buy from this company!!!
Hi Jennifer,
Thank you for reaching out. In line with our return policy, orders may be returned only if the item is damaged, and the damage must be reported to us within 3 days of delivery.
Any damage reported after this period is considered to have occurred after delivery and, unfortunately, cannot be covered by our return policy.
We appreciate your understanding and are here if you have any questions.
Best regards,
Response from Von RicheJan 13, 2026
Hi Jennifer,
Thank you for sharing your feedback, and we sincerely apologize that the bracelet isn't functioning as it should. A clasp that won't stay closed is not the quality we stand behind, and we understand how disappointing this must be - especially for a Christmas gift.
Looking back at your case, we should have handled this differently. A defective clasp is a product issue, and offering a discount code for a future purchase wasn't the right resolution.
We'd like to make this right by sending you a replacement bracelet with the same engraving, free of charge. Please email us at [email protected] and reference this review - our team will prioritize getting this sorted for you.
We appreciate you giving us the opportunity to fix this. 💙
- The Von Riche Team
DE
Dee
Bracelet was delivered damaged while I…
Bracelet was delivered damaged while I was out of town. When I contacted the company to ask for a replacement, I was told I was outside the 3 day window for making a claim, even though it was delivered when I was out of town and I reported the problem within the 3day window when I returned. Don’t do business with these folks- they claim their website states this (ridiculous) policy but I couldn’t find it anywhere on their website. Stay away from these shysters!
Response from Von RicheJan 9, 2026
Hi Dee,
We're sorry to hear your bracelet arrived damaged and that you had a frustrating experience.
To clarify, our 3-day reporting window for damaged items is published on our website at vonriche.com/pages/returns-and-refund-policy - it's not hidden. That said, we understand that being out of town when a package arrives is an understandable situation.
We'd like to make an exception here. Please email us at [email protected] with your order number and photos of the damaged bracelet, and we'll arrange replacement or refund for you.
We hope this helps resolve things. 💙
- The Von Riche Team
JL
Jessica L.
Terrible Manufacturing
The bracelet that I ordered for my son looked great and he was so happy when he got it. However, after only wearing it twice, the magnetic connectors attached to each other and separated from the bracelet so now he can't wear it. And Von Riche won't do anything about it. They have a 3 day policy. Seriously?! I don't recommend ordering from them!
Response from Von RicheJan 9, 2026
Hi Jessica,
We're really sorry your son's bracelet broke after just two wears - that's not the experience we want anyone to have.
While our policy asks customers to report defects within 3 days of delivery, we understand that manufacturing issues like this can sometimes show up with wear. We'd like to make an exception and help you out.
Please email us at [email protected] with your order number and a photo of the bracelet, and we'll get a replacement or refund sorted for you.
Thanks for giving us the chance to make this right. 💙
- The Von Riche Team
