VoluspaReviews of voluspa.com

Voluspa make some truly wonderful candles but their delivery system leaves a lot to be desired if you're in the UK. When ordering from their UK website orders can be shipped from different locations in the world (without explanation as to why). In my case this has included the Netherlands, the US and with my most recent order, Sweden. As a result of this delivery times vary significantly but this is not made clear at the time of ordering. I've never had to pay import duties on any order I've made except the most recent one (from Sweden) where Fedex charged me over 50GBP. Not knowing where your order will be delivered from when ordering in the UK or whether or not you'll be charged import duties is not acceptable. If Voluspa don't have adequate systems in place to cater for the UK market, they should withdraw from it until they do.

I’ve been a loyal customer of Voluspa for over a decade, but this recent experience has been deeply disappointing. I purchased the Wildflowers Reed Diffuser, only to find the scent overwhelmingly sour—like a spoiled product that had been exposed to extreme conditions. This wasn’t a matter of personal preference or disliking the fragrance; it was clearly a bad batch. While I understand the policy of not accepting returns on opened items, there should be an exception when the product itself is defective. Other premium brands, like Jo Malone, have handled similar situations with grace and professionalism, offering swift exchanges. Voluspa, unfortunately, does not extend the same courtesy—even to long-standing customers. The response I received from customer service was dismissive and formulaic, suggesting I purchase a discovery set to sample scents—completely irrelevant in this case, as the issue wasn’t the scent but the quality of the product. I will not be purchasing from Voluspa again, and I’ll be encouraging others to avoid them as well. Their lack of accountability and poor customer support is unacceptable, especially from a brand that positions itself as a luxury company.

I WAS a fan of Voluspa candles and scents for many years. However, I am so very disappointed in their customer service!! Horrible. I will no longer buy candles from them. I purchased several candles for our home again in N.C. on the evening of June 27th. When I received my receipt it had the wrong shipping and billing address on it. I payed with Apple Pay- and apparently have multiple addresses. Ugh. I immediately sent correspondence email, to please change my shipping address. I was pretty sure the transaction would be denied because of the wrong billing address also. It took Voluspa 15 hours to respond to my email- stating it was too late the “label” had been created and shipped. This was an out right LIE. I have a UPS ACCOUNT, and could see the package had not been picked up. I understand it may have taken a small effort to retrieve my box of candles but was hoping they would go the extra length for a good steady customer. Not only will the candles arrive to a house I used to live in but Voluspa also ran a credit card with wrong information.