Holly
It's usually pretty good
Usually things are fine with Volusion. Occasionally though, the support reps give the wrong answer. This seems to be a particular problem on the chat system. Things seem to go better when I call in, so not sure if the folks on chat have less training? Also, tickets seem to take a REALLY long time to close. Maybe you guys are understaffed. Additionally, things can get awkward with design. We've ordered some pretty expensive additions to one of our sites that either ended up not working as originally advertised or needed a lot of fixing after install. To me, if you are advertising a product it should work out of the box. I have a hard time believing we were the first to order those products. It comes off as a bit sloppy and disorganized. To be fair though we were offered a free services in exchange for the trouble, which did make things better, but we would have much rather had the products as originally advertised.