VolusionReviews of volusion.com

Good service and staff really helpful no matter what the problem. Sadly they dropped their Chat line for dealing with queries.

The Volusion product is very easy to operate once the site is set up. Technical support is not often readily available, although staff is very helpful once contact is established. Pricing for additional services (seo, design, etc.) is high. Third party companies will do the same work for 1/3 of the cost.

Overall a strong ecom platform providing almost-always perfect transactions. UI is intuitive and quick. Improvements to the system are frequent and generally positive, although sometimes not completely thought out - resulting in system errors that are frustrating for "shop owners" whose businesses rely on the platform. Hosting and uptime are great. Live CS support is available with Volusion, which is also helpful.

Good solid choice of shopping cart. Not as configurable as some, but more functionality built in right out of the box.

It's just complicated. Everything is complicated and has to be done in a particular manner. The developers aren't really concerned with the end user so it's up to us to learn their terminology and logic paths. Then, after time goes by, correcting things for them becomes a monumental task, so they just add on to the less-than-intuitive ways of doing things. I can't blame them for that and it's pretty much the same with any host that provides a shopping cart. Keeping up the store is just so NOT EASY inside their system. Volusion support is generally quite helpful (though not always easily accessible) and we muddle on reasonably well.

Love the platform, but... I love the platform and the support I get. But I am missing the ability to have buyable pins on Pinterest. With social media becoming more and more important, that has become a very important factor for me. Once Volusion finds a way to incorporate that, I would give it a 5 star rating.

I wish there was a better way to provide ideas for system upgrades. I tried uservoice, but it took forever to even get my suggestion approved to be posted. I should be able to tell volusion, hey this is something that we need, and we should be able to work out it. For example, I should be able to select specific shipping for certain products if necessary. For example, we sell Yamaha parts, including oil, and oil can only be shipped by Ground. I should be able to select for that product that only ground is available for it. right now a customer can get an order through with expedited shipping and I have to contact them and tell them we can't ship it by expedited shipping.

So much to cover on one small survey. Very happy overall with Volusion, especially love the new Paypal software update. Wait time for live chat can be a bit longer than we like, but it is bearable. Looking forward to 2.0 and some exciting upgrade possibilities.