VolusionReviews of volusion.com

Impossible to cancel in the user backend. Needed to google to find the support email. Wanted to cancel. Only possible during Mo-Fri received as reply. Needed to give answers to "security questions" so a "Merchant Happiness expert" can "assist" me. Companies as such should go out of business.

Volusion Merchant Bait and Switch. Roger Bautista emailed us the fees Volusion charges and was quoted 2.15%, .30 per transaction, .30 batch fee and $5.66 location fee. When I got my first bill it was about 4.8%. I tried several times to reach Roger but he would not reply. Finally reached a manager who did nothing to help us just said that certain credit cards are billed more than 2.15% based on the customer's rewards. That was never explained to us so obviously we dropped them.

Horrible team there that has done nothing but avoid my job and pass me from person to person. Dont use this service!!! Im glad i searched here early when i came on to put a negative review.

VOLUSION IS PROMOTING CON-ARTIST WEB DEVELOPERS! THEY "RECOMMEND" PRO'S SUCH AS MAK DIGITAL DESIGN, BUT THESE "EXPERTS" PAY FOR THE PRIVILEGE TO BE PROMOTED! We were double charged by MAK Digital and took the case to Burlington County Court in NJ where a judgement was made in our favor. On many occasions I tried to bring this to the attention of the team at Volusion and received underwhelming sympathy. This company should not be recommended because they (specifically the owner Mary and her husband Drew) ARE CROOKS!

There are many technical limitations to the SEO features of Volusion. 1. They charge $20 extra per month for SSL, SSL is necessary if you accept payment on your site and SSL helps with SEO. 2. They add "_s/123.htm" to every category page. It looks bad and you cannot remove it. 3. There is no category hierarchy in the URL. This is terrible for SEO. An example of #3: You would expect in a subcategory for the parent category to display in the URL. You should see "Example(dot)com/Parent/Subcategory/Product". But instead, everything is "Example(dot)com/Product_s/123.htm"

Used Volusion for over 10 years and watched it decline year after year.. Our eCom business started growing rapidly and Volusion did not, or was not, willing to keep up and grow with us. Their leadership has NO idea what the customers actually want, regardless of how many surveys and polls they send out. Features are dated, code is very badly held together with glue and rubberbands. When they moved from Rackspace to Google, we had a call with Google regarding sitespeed and improving our page overall, and Google gave us 10+ action items.. all of which Volusion said they couldn't or wouldn't implement. They constantly wanted us to start new stores, and offered discounts to add more stores.. only problem is we sell a real product and don't need 10 websites to sell the same thing.. they want everyone to sell dropshipped t-shirts in my opinion. After over 10 years of selling on Volusion, we made the move and haven't looked back. Since leaving, I still get solicited for their SEO and Marketing services... yet no one called to followup on why we left, or what could have been better. Before giving them one star, understand that I gave them chance after chance. I reached out to multiple reps and managers at Volusion and was never given a true answer. When they released a new price structure, I wasn't able to get concrete data on if / when or how it would affect our store. Unreal! Their downtime, and "maintenance" is out of control. Everytime they "fix" something, they break 3 other items. We had custom code written by a Volusion certified partner, and Volusion kept changing how the API interacted, or updating things, and they said "you have to have your developer fix it", which meant more $$ out of pocket constantly to just keep functions working. Do not build your business on the shifting sands that are Volusion. Staff is unhappy as seen on Glassdoor, and constant changes occur with account managers and technical staff. Also - multiple hour "all company" meetings when support is effectively closed - not smart... TL:DR - Volusion wants you to sign up for a dozen dropshipping stores with limited to no advanced functions, never call support, and put up with downtime.

We've had a site with Volusion for the last 6 years. In all honesty, the platform is quite clunky, but it is possible to develop a decent website on it. My problem with Volusion is that they are not transparent with their costs and billing. We were on their business package (not cheap) and pretty soon we had a decent amount of traffic to our site - before we knew it, the website costs were through the roof as we were then being billed for additional bandwidth - the potential for these charges was kept very quite (in the fine print). We kept our site with them - too difficult to move. Updated our SSL certificate and they sneakily added on an additional charge for 'fraud score checking' (+/- $15 per month). I queried it many times and repeatedly asked them to remove it (2 years later still not removed). Final straw, Volusion 'redesigned' their plans and moved us (without telling us) to an appropriate plan (we paid $80 p/m, they put us on a $212 p/m plan). For two months they invoiced us this amount before we noticed. Long story short, I contacted them and told them there had been a mistake and they needed to refund us the overcharge - Got a flat refusal saying that it says in the fine print that queries can only be accepted in the month of the invoice. Volusion have many tricks and schemes to extract more money from you. Just love Squarespace - so uncomplicated and transparent, can't wait to migrate my site!

We opened an online store in 2014 and decided to utilize Volusion for Hosting and Merchant Services. Unfortunately, we had to close the store in June 2018, so I submitted a request to close our online store and cancel our account. We had to wait for another month due to the Volusion billing cycle (no biggie). It has come to my attention, Volusion has been charging my bank account $65/month since July 2018 for Merchant Services which we haven't been using because we closed our online store. Buyer Beware: If you're looking to open an online store, please be aware that Volusion Merchant Services is a 3-year contract (which Auto Renews) each year. I called today to request a credit and they're telling me an email was sent last year to request a cancellation for the Merchant Services account. We have paid $65/month for the past 7 months -- so please don't make this mistake.