VolusionReviews of volusion.com

Short trial but so far so good. Left one star for being more impressed as we get further down the road.

I have been a Volusion customer since 2009. The technical support at the company has gotten better and better. I love that Volusion does not charge what is called "revenue share" from my website. Volusion offers a solid deal on pricing. The only reason I am not putting in 5 stars is because they keep changing the Admin back office where I enter phone orders and the current version is much less user friendly and efficient than the one 18 months ago.

Haven't had to reach out for support much but when I have, they've been courteous and helpful.

Cart operates smoothly. The cart works well. I give that 4 stars... For the way Volusion operates I give 3 stars. Volusion is Slow to add new features and hard to give input on needed features. Only 4 per site. Well, new needs keep popping up and 4 is negligible. Tech support is ok but can be a long phone wait. Sometimes you need an answer NOW and call back just doesn't cut it. Big and Pricey for added marketing, seo, design and other services. Prices geared for the big stores, not the under 100k. Doesn't offer entry level - ie low priced starter marketing or seo services. Could use a package at $200 per month. Should be able to do SOMETHING for that rather than $850/month. Over a year or two of a mini package, its possible that one could then afford their more expensive services. The "Devoted account executive" is a myth. Never received that service or support from anyone checking in with me each month and asking what I could use help with.

All of the people I've spoken with are extremely nice and I enjoy working with them. I do have to say though, that some of the tech support people are more knowledgable than others. A couple of times I've had to call back because the information I was given to solve a problem didn't work.

Very grateful for Volusion! I do think some of the default interfaces are a bit outdated, but overall a positive experience.

Works well for me!

The support team is fantastic, software has been great. Wish they offered more remarketing options though