VolusionReviews of volusion.com

Nice website, good layouts, lovely employees. I have had a lot of trouble getting taxes and shipping charges to work correctly

We had a premium membership for years and I recently discovered that we had a dedicated account manager with that membership. Well, paying the extra fees did not serve it's purpose as our dedicated account manager never reached out to us. We renewed our SSL certificate with Volusion and I discovered a year later that our website was showing that our SSL certificate was invalid. Someone at Volusion hadn't finished the renewal process is what I was told. It's hit and miss with their Support department - some are very thorough and some do the bare minimum.

The employees are excellent but the software is outdated and no help. I spend too much time and money paying for tjings i am noe getting for free with shopify. Google merchant integration and other features are seriously lacking with volusion.

I have been a Volusion customer since 2009 and have experienced a slow decline in customer service over the years. Most recently I was in a chat with tech support for 90 minutes. Instead of having knowledge of the platform the tech support person took 15 -20 minutes to research the answer to my questions, providing me with a link to an article rather than a solution she was familiar with. Ultimately her suggestions did not provide the information I was looking for and after 90 minutes I ended the chat feeling I just wasted 90 minutes.

Typically a great company to work with. The software is easy to use but the integration with Amazon is troublesome and the connection breaks every couple months. This cause delays in shipping which is a HUGE deal when selling on Amazon. We have found a way around it but will likely look into switching if this does not improve.

The employees were knowledgable and helpful but I wasn't website savvy with the design area and felt helpless. Got very little results with volusion.

Many years ago I started using Volusion when I searched for an ecommerce solution it was the best out there. One of the reasons it was the best was because it had amazing tutorials that showed you how to use the website and gave you insight to everything to do with ecommerce back then it would be a 5 star review The reason for a 3 star In the past 2 years they changed there help system so now the tutorials and all help buttons in the software go to dead links. They just completely tossed all the old good information that helped new ecommerce customers it was all still relevant today. Even the articles that explained every data field in the software all help buttons go to dead links the information is all gone so if you have never used Volusion before you will have a hard time. What the company does not understand is they have made there users be more dependent on the support team to answer simple questions. Since the support team is so busy they take a long time to get back to answer these simple questions. This costs the company more money by not having all the orginal help articles and since customers can not help them selves they have to wait on support. If management from Volusion reads this then listen to a 10 year customer and make this a priorty to get your help database fixed or turn the old one back on there was nothing wrong with it. Your new support system you must see as an improvement it is not it has only about 1% of the information as before, have you ever actually used it? Go to one of the add product pages and pick any of the ? mark helpers they take you to the home page of the support page not to any helpful article like before. The whole website all the ? marks go to dead links, 10 years ago these all went to indepth information. I can only imagine what happened to the number of incoming support calls the day you took down the old support information. It must have went through the roof. Then to curb that you added chat which is cool but not if there is nobody on the otherside of the chat line. If you get soembody they will help and will be apologetic about the dead links. If you are in the business of offering website services to customers and your product/website has a bunch fo deadlinks then you need to fix them. (Let me explain they are not true deadlinks they all go to the same Support home page, not to the article that was written to help you with the datafield or items you are working on like before. The old articles are all gone you can not even find them even though the website tells you to read x article there is no article by that name in search, they just dumped years of work.) So if you go to there website and look the markeitng materials will not have dead links but sign in and use the system/product and pick any of the helpers and it takes you the same support page, no help. This is something you should have left alone and took you from a 5 star company to a 3 star company..

Things in Volusion are harder than they should be about 80% of the time. Don't get me wrong you can still get the job done, but there always seems to be a easier way more apparent than the way that it actually needs to be done in Volusion.