Xena X.
Defective and Non-Functional Product Delivered
Defective and Non-Functional Product Delivered – My Refund Request Was Not Properly Addressed. On June 9, I purchased the product called “Electric Steaming Massage Hair Care Brush” from the website voguelegant.com. My order number is 37266M139255. The product was delivered approximately one month later. However, when I tried to use it for the first time, I noticed that the brush did not heat up at all. Although the steam function was working, the heating function, which is essential for straightening hair, was not functioning. As a result, the product does not work as intended and is essentially unusable. To document the issue, I recorded a video showing that the product was not functioning properly and sent it to customer service. I also requested that the return process be initiated. Instead of resolving the issue and arranging a refund, the company offered me only a $4 USD refund and asked me to consider the matter closed. It is unacceptable that a product I purchased for $33 USD does not work and that my refund request has not been properly addressed. Furthermore, offering such a small partial refund demonstrates that my legitimate concern as a consumer has not been taken seriously. I would like to make it publicly known that the product is defective and non-functional, my refund request has been unfairly denied or ignored, the company’s offer of a $4 USD refund is not a reasonable solution to the problem, and other consumers may also experience similar issues with this product or seller. Seller: VOGUELEGANT. Product: Electric Steaming Massage Hair Care Brush. Order Number: 37266M139255. Purchase Date: June 9 2026. I respectfully request that the relevant consumer protection authorities and complaint platforms investigate this company and product, and that my refund request be properly processed. I am sharing this complaint so that other consumers will be aware of the issue and can avoid experiencing similar problems.We sincerely apologize that your order did not meet your expectations. Please accept our deepest apologies for any inconvenience this may have caused you. As a gesture of goodwill, we would like to offer you a partial compensation of 2 US dollars as appreciation for your understanding. We hope this small token will help make up for the disappointment. Please let us know if this solution would be acceptable to you. Your satisfaction is very important to us, and we appreciate your patience and understanding in this matter. Thank you for your response. We completely understand that our previous offer did not fully resolve your concern, and we want to ensure you have a better experience with us. International return shipping can be costly and time-consuming, which we sincerely wish to help you avoid. To provide a more practical and convenient solution, we would like to increase the compensation to 4 USD. We hope this helps make up for the inconvenience caused. Please let us know if this is acceptable, and we will process it as soon as possible.Yours Sincerely, Customer Service Team